公开(公告)号：US10698581B2

公开(公告)日：2020-06-30

申请号：US15884011

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George Hu ,  Benjamin Myles ,  Jonathan Rico Morales ,  Gregory A. Bennett ,  Molly Mahar

IPC: G06F3/048 ,  G06F3/0484 ,  H04L12/58 ,  G06F3/0482 ,  G06Q10/00 ,  G06F40/30 ,  G06F40/35 ,  G06F40/232 ,  G06F8/34

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by visually displaying, within a user interface, a plurality of selectable chat bot functions associated with a first dialog. A first selection of one of the bot functions is received. It is determined that the first selection corresponds to calling a selectable second dialog from a one or more previously configured dialogs. A link to the one or more selectable previously configured dialogs is provided and a second selection of one of the previously configured dialogs is received as the second dialog. The execution of the first dialog is linked to an execution of the second dialog. A preview of the execution of the first dialog including the second dialog is provided.

公开(公告)号：US20230056392A1

公开(公告)日：2023-02-23

申请号：US17893889

申请日：2022-08-23

Applicant: salesforce.com, inc.

Inventor： Molly Mahar ,  Nicholas Beng Tek Geh

IPC: H04M3/42 ,  H04L51/02 ,  H04L51/046 ,  H04M3/53 ,  H04M3/523 ,  H04L51/234

Abstract: Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

公开(公告)号：US11425245B2

公开(公告)日：2022-08-23

申请号：US16678530

申请日：2019-11-08

Applicant: salesforce.com, inc.

Inventor： Molly Mahar ,  Nicholas Beng Tek Geh

IPC: H04M3/42 ,  H04L51/02 ,  H04L51/046 ,  H04M3/53 ,  H04M3/523 ,  H04L51/234

Abstract: Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

公开(公告)号：US11010558B2

公开(公告)日：2021-05-18

申请号：US15885355

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Molly Mahar ,  Jonathan Rico Morales ,  Jacob Mumm ,  Karson Miller

IPC: H04L12/58 ,  G06F40/30 ,  G06F8/34

Abstract: This disclosure relates to configuration tools for interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Such interactive agents utilize slots for organizing and storing data received as inputs and displayed as outputs. These slots can be configured such that a slot is temporary and does not persist beyond its source dialog. Slots can also be configured such that a slot is pre-populated with information contain in incoming passed parameters.