公开(公告)号：US20220247724A1

公开(公告)日：2022-08-04

申请号：US17162821

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Gang SHU ,  John Huang ,  Jia Le Chen ,  David Aden ,  Xiaozhong Sun ,  Jong Lee

IPC: H04L29/06 ,  H04M3/51 ,  G06Q30/02

Abstract: Disclosed herein are system, method, and computer program product embodiments for capturing incoming communications from a sender across multiple channels, and determining whether to include those communications from the sender in an inbox using a waiting room. The waiting room lists unknown senders, and allows a user to add the senders to a blocklist, where the sender's communications are omitted from the user's inbox, or to a passlist, where a new CRM customer record is created for the sender. With the CRM customer record created, future communications from the sender are matched to the CRM customer record and permitted for inclusion in an inbox. This way, recipients can prioritize customers (or other high-value communications) within their inbox based on a corresponding existing CRM customer record, while simplifying the capture of those CRM customer records.

公开(公告)号：US11863525B2

公开(公告)日：2024-01-02

申请号：US17162821

申请日：2021-01-29

Applicant: salesforce.com, inc.

Inventor： Gang Shu ,  John Huang ,  Jia Le Chen ,  David Aden ,  Xiaozhong Sun ,  Jong Lee

IPC: H04M3/00 ,  H04L9/40 ,  G06Q30/02 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04L63/0227 ,  G06Q30/0281 ,  H04L63/0892 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5238

Abstract: Disclosed herein are system, method, and computer program product embodiments for capturing incoming communications from a sender across multiple channels, and determining whether to include those communications from the sender in an inbox using a waiting room. The waiting room lists unknown senders, and allows a user to add the senders to a blocklist, where the sender's communications are omitted from the user's inbox, or to a passlist, where a new CRM customer record is created for the sender. With the CRM customer record created, future communications from the sender are matched to the CRM customer record and permitted for inclusion in an inbox. This way, recipients can prioritize customers (or other high-value communications) within their inbox based on a corresponding existing CRM customer record, while simplifying the capture of those CRM customer records.