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公开(公告)号：US20250005033A1
公开(公告)日：2025-01-02
申请号：US18770094
申请日：2024-07-11
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Frederic Voituret
IPC: G06F16/25 , G06F16/22 , G06Q30/016 , H04L41/5061
Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
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公开(公告)号：US11327987B2
公开(公告)日：2022-05-10
申请号：US16460664
申请日：2019-07-02
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Frederic Voituret
IPC: G06F16/00 , G06F16/25 , G06Q30/00 , H04L41/5061 , G06F16/22
Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
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Patent Agency Ranking
公开(公告)号：US12061619B2
公开(公告)日：2024-08-13
申请号：US17659539
申请日：2022-04-18
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Frederic Voituret
IPC: G06F16/00 , G06F16/22 , G06F16/25 , G06Q30/016 , H04L41/5061
CPC classification number: G06F16/25 , G06F16/22 , G06Q30/016 , H04L41/5064
Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
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4.发明申请公开(公告)号：US20140082011A1
公开(公告)日：2014-03-20
申请号：US14012941
申请日：2013-08-28
Applicant: salesforce.com, inc.
Inventor： Francois Lopitaux , Frederic Voituret , Sylvana Bounthiem , Medha Pradhan , Nicolas Paymal , Gregoire Lejeune
IPC: G06F17/30
CPC classification number: G06F17/30448 , G06F17/30398 , G06F17/30424 , G06F17/30442 , G06F17/30477 , G06F17/30483 , G06F17/30864 , G06F17/30867
Abstract: In accordance with embodiments, there are provided mechanisms and methods for adjusting a data query. These mechanisms and methods for adjusting a data query can enable more relevant query results, increased efficiency and revenue, optimized customer interaction, etc.
Abstract translation: 根据实施例，提供了用于调整数据查询的机制和方法。 调整数据查询的这些机制和方法可以实现更相关的查询结果，提高效率和收入，优化客户交互等。
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公开(公告)号：US20220309070A1
公开(公告)日：2022-09-29
申请号：US17659539
申请日：2022-04-18
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Frederic Voituret
IPC: G06F16/25 , G06Q30/00 , H04L41/5061 , G06F16/22
Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
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6.发明申请公开(公告)号：US20190324971A1
公开(公告)日：2019-10-24
申请号：US16460664
申请日：2019-07-02
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Frederic Voituret
Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
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公开(公告)号：US10216791B2
公开(公告)日：2019-02-26
申请号：US14012941
申请日：2013-08-28
Applicant: salesforce.com, inc.
Inventor： Francois Lopitaux , Frederic Voituret , Sylvana Bounthiem , Medha Pradhan , Nicolas Paymal , Gregoire Lejeune
IPC: G06F17/30
Abstract: In accordance with embodiments, there are provided mechanisms and methods for adjusting a data query. These mechanisms and methods for adjusting a data query can enable more relevant query results, increased efficiency and revenue, optimized customer interaction, etc.
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