公开(公告)号：US11669767B2

公开(公告)日：2023-06-06

申请号：US16542228

申请日：2019-08-15

Applicant: salesforce.com, inc.

Inventor： Mayukh Bhaowal ,  Leah McGuire ,  Kin Fai Kan ,  Christopher Rupley ,  Xiaodan Sun ,  Michael Weil ,  Subha Nabar

IPC: G06Q10/0637 ,  G06F18/21 ,  G06N20/00 ,  G06N5/045 ,  G06F18/214

CPC classification number: G06F18/2185 ,  G06F18/2148 ,  G06N5/045 ,  G06N20/00

Abstract: A set of data for training a machine learning system can be modified to improve its performance. An item of information can be transmitted. A message can be transmitted that includes an explanation of a determination, by the machine learning system, to transmit the item of information from among a plurality of items of information. A first set of data can have been used to train the machine learning system. A signal can be received that includes an indication of a usefulness of the message, to a user of a user device, in making a decision to perform an action based on a knowledge associated with the item of information. The first set of data can be modified, in response to a receipt of the signal, to produce a second set of data. The machine learning system can be caused to be trained using the second set of data.

公开(公告)号：US20210049419A1

公开(公告)日：2021-02-18

申请号：US16542228

申请日：2019-08-15

Applicant: salesforce.com, inc.

Inventor： Mayukh Bhaowal ,  Leah McGuire ,  Kin Fai Kan ,  Christopher Rupley ,  Xiaodan Sun ,  Michael Weil ,  Subha Nabar

IPC: G06K9/62 ,  G06N5/04 ,  G06N20/00

Abstract: A set of data for training a machine learning system can be modified to improve its performance. An item of information can be transmitted. A message can be transmitted that includes an explanation of a determination, by the machine learning system, to transmit the item of information from among a plurality of items of information. A first set of data can have been used to train the machine learning system. A signal can be received that includes an indication of a usefulness of the message, to a user of a user device, in making a decision to perform an action based on a knowledge associated with the item of information. The first set of data can be modified, in response to a receipt of the signal, to produce a second set of data. The machine learning system can be caused to be trained using the second set of data.