公开(公告)号：US20180173756A1

公开(公告)日：2018-06-21

申请号：US15431318

申请日：2017-02-13

Applicant: salesforce.com, inc.

Inventor： Gregg Lawton ,  Derek Brian Hatchard ,  Bruce Hamilton ,  Chris Myer

IPC: G06F17/30

CPC classification number: G06F16/24539 ,  G06F16/2228 ,  G06F16/248 ,  G06F16/9535 ,  G06F16/9574

Abstract: Provided are technical solutions for preparing and using a cache of social media post data. In an example, a database of social media posts is queried for matching posts and respective metadata for each matching post. Index item data describing one or more respective attributes of each matching post is gathered. For each of the matching posts, the respective index item data is combined with the respective metadata to form combined data. The matching posts and the combined data for each matching post are stored in the cache of social media post data. The cache can be indexed. The cache index can be subsequently queried to provide, for further analysis, social media data which matches specific attributes.

公开(公告)号：US10380110B2

公开(公告)日：2019-08-13

申请号：US15431318

申请日：2017-02-13

Applicant: salesforce.com, inc.

Inventor： Gregg Lawton ,  Derek Brian Hatchard ,  Bruce Hamilton ,  Chris Myer

IPC: G06F17/30 ,  G06F16/2453 ,  G06F16/248 ,  G06F16/22 ,  G06F16/9535 ,  G06F16/957

Abstract: Provided are technical solutions for preparing and using a cache of social media post data. In an example, a database of social media posts is queried for matching posts and respective metadata for each matching post. Index item data describing one or more respective attributes of each matching post is gathered. For each of the matching posts, the respective index item data is combined with the respective metadata to form combined data. The matching posts and the combined data for each matching post are stored in the cache of social media post data. The cache can be indexed. The cache index can be subsequently queried to provide, for further analysis, social media data which matches specific attributes.