公开(公告)号：US11842731B2

公开(公告)日：2023-12-12

申请号：US16951155

申请日：2020-11-18

Applicant: salesforce.com, inc.

Inventor： Charles Hart Isaacs ,  Vala Afshar ,  Bruce Richardson

IPC: G10L15/22 ,  G06F3/16 ,  G01C21/36 ,  G10L15/08

CPC classification number: G10L15/22 ,  G01C21/3608 ,  G06F3/167 ,  G10L15/08 ,  G10L2015/088 ,  G10L2015/223

Abstract: The method system described herein is configured to identify and execute a next recommended action for a user based on the user's audio input. In an embodiment, the system is configured to receive audio input from the user and convert the audio input into a string. The system may identify an attribute associated with the user. The system may identify a type of action based on the string. The system may query a data repository using the attribute associated with the user to retrieve information associated with the type of action. The system may identify a recommended action for the user based on the information associated with the type of action. The system may then execute the recommended action for the user.