公开(公告)号：US20160042018A1

公开(公告)日：2016-02-11

申请号：US14922034

申请日：2015-10-23

Applicant: salesforce.com, inc.

Inventor： Benjamin Tsai ,  Michael Tang ,  Marco Casalaina

IPC: G06F17/30

CPC classification number: G06F17/30312 ,  G06F17/30292 ,  G06F17/30377 ,  G06F21/6218 ,  G06Q10/10

Abstract: In accordance with embodiments, there are provided mechanisms and methods for providing a team object in association with an object. These mechanisms and methods for providing a team object in association with an object can allow for centralized management of a team in association with an object. For example, members of the team may be automatically identified (e.g. without manual intervention) for receiving notifications in association with an object.

公开(公告)号：US10216826B2

公开(公告)日：2019-02-26

申请号：US14842207

申请日：2015-09-01

Applicant: Salesforce.com, Inc.

Inventor： Benjamin Tsai

IPC: G06F17/30

Abstract: A system and method for mapping a standard set of database query statements to a set of query statements for a target database, including a processor to receive an identification of a target database and identify any extension set of query statements of the target database, receive a plurality of standard database query statements, and map each standard database query statement to a query statement for the target database on the basis of an extension set associated with the target database. A statement mapping database may be created to map the query statements of the target database to the standard database query statements such that the processor may receive a standard database query statement and identify a corresponding query statement that is appropriate for the target database, and receive a query statement of the target database and identify a corresponding standard database query statement.

公开(公告)号：US20160063063A1

公开(公告)日：2016-03-03

申请号：US14842207

申请日：2015-09-01

Applicant: Salesforce.com, Inc.

Inventor： Benjamin Tsai

IPC: G06F17/30

CPC classification number: G06F17/30595 ,  G06F17/30327 ,  G06F17/30427

Abstract: A system and method for mapping a standard set of database query statements to a set of query statements for a target database, including a processor to receive an identification of a target database and identify any extension set of query statements of the target database, receive a plurality of standard database query statements, and map each standard database query statement to a query statement for the target database on the basis of an extension set associated with the target database. A statement mapping database may be created to map the query statements of the target database to the standard database query statements such that the processor may receive a standard database query statement and identify a corresponding query statement that is appropriate for the target database, and receive a query statement of the target database and identify a corresponding standard database query statement.

Abstract translation: 一种用于将标准数据库查询语句集合映射到目标数据库的一组查询语句的系统和方法，包括用于接收目标数据库的标识并识别目标数据库的查询语句的任何扩展集的处理器，接收 多个标准数据库查询语句，并且基于与目标数据库相关联的扩展集，将每个标准数据库查询语句映射到目标数据库的查询语句。 可以创建语句映射数据库以将目标数据库的查询语句映射到标准数据库查询语句，使得处理器可以接收标准数据库查询语句并且识别适合于目标数据库的相应查询语句，并且接收 查询目标数据库的语句，并识别相应的标准数据库查询语句。

公开(公告)号：US09824102B2

公开(公告)日：2017-11-21

申请号：US14922034

申请日：2015-10-23

Applicant: salesforce.com, inc.

Inventor： Benjamin Tsai ,  Michael Tang ,  Marco Casalaina

IPC: G06F15/16 ,  G06F17/30 ,  G06F21/62 ,  G06Q10/10

CPC classification number: G06F17/30312 ,  G06F17/30292 ,  G06F17/30377 ,  G06F21/6218 ,  G06Q10/10

Abstract: In accordance with embodiments, there are provided mechanisms and methods for providing a team object in association with an object. These mechanisms and methods for providing a team object in association with an object can allow for centralized management of a team in association with an object. For example, members of the team may be automatically identified (e.g. without manual intervention) for receiving notifications in association with an object.

公开(公告)号：US09152658B2

公开(公告)日：2015-10-06

申请号：US13887219

申请日：2013-05-03

Applicant: salesforce.com, inc

Inventor： Benjamin Tsai ,  Michael Tang ,  Marco Casalaina

IPC: G06F15/16 ,  G06F17/30 ,  G06F21/62 ,  G06Q10/10

CPC classification number: G06F17/30312 ,  G06F17/30292 ,  G06F17/30377 ,  G06F21/6218 ,  G06Q10/10

Abstract: In accordance with embodiments, there are provided mechanisms and methods for providing a team object in association with an object. These mechanisms and methods for providing a team object in association with an object can allow for centralized management of a team in association with an object. For example, members of the team may be automatically identified (e.g. without manual intervention) for receiving notifications in association with an object.

公开(公告)号：US20130311225A1

公开(公告)日：2013-11-21

申请号：US13951337

申请日：2013-07-25

Applicant: Salesforce.com, Inc.

Inventor： Mark A. Fischer ,  Marco S. Casalaina ,  Benjamin Tsai

IPC: G06Q10/10

CPC classification number: G06Q10/1093 ,  G06Q10/06

Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing multiple business hours in anon-demand service. These mechanisms and methods for managing multiple business hours in an on-demand service can enable embodiments to provide access to a stored set of business hours for a user to track, at a user level. The ability of embodiments to provide this access may allow users of such on-demand services better insight as to how much time their agents are spending on cases.

Abstract translation: 根据实施例，提供了用于在无需服务中管理多个营业时间的机制和方法。 用于在按需服务中管理多个营业时间的这些机制和方法可使实施例能够提供对存储的一组营业时间的访问，供用户在用户级别跟踪。 实施例提供这种访问的能力可以允许这种按需服务的用户更好地了解他们的代理人在案例上花费多少时间。

公开(公告)号：US20130254241A1

公开(公告)日：2013-09-26

申请号：US13887219

申请日：2013-05-03

Applicant: SALESFORCE.COM, INC.

Inventor： Benjamin Tsai ,  Michael Tang ,  Marco Casalaina

IPC: G06F17/30

CPC classification number: G06F17/30312 ,  G06F17/30292 ,  G06F17/30377 ,  G06F21/6218 ,  G06Q10/10

Abstract: In accordance with embodiments, there are provided mechanisms and methods for providing a team object in association with an object. These mechanisms and methods for providing a team object in association with an object can allow for centralized management of a team in association with an object. For example, members of the team may be automatically identified (e.g. without manual intervention) for receiving notifications in association with an object.

Abstract translation: 根据实施例，提供了用于提供与对象相关联的团队对象的机制和方法。 用于提供与对象相关联的团队对象的这些机制和方法可以允许与对象相关联的团队的集中管理。 例如，可以自动识别团队成员（例如，无需手动干预），用于接收与对象相关联的通知。