公开(公告)号：US20220358443A1

公开(公告)日：2022-11-10

申请号：US17308996

申请日：2021-05-05

Applicant: Maplebear, Inc.(dba Instacart)

Inventor： Houtao Deng ,  Ji Chen ,  Chris Sun ,  Yile Liu ,  Yijia Chen

IPC: G06Q10/06 ,  G06Q10/08

Abstract: An online concierge system allows users to order items within discrete time intervals later than a time when an order was received. Each order may require a different set of characteristics for fulfilment by shoppers. Because different shoppers may have different capabilities, it is most efficient to reserve shoppers with specialized characteristics for orders that require them. The online concierge system maintains a set of hierarchical structures for different characteristics of shoppers, with each level in a hierarchical structure having a value. To select a shopper to fulfill an order, the online concierge system scores identifies groups of shoppers having characteristics capable of fulfilling the order based on levels in the hierarchical structure for each characteristic of a group. A shopper from a group having a minimum score is selected to fulfill the order.