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公开(公告)号：US11157578B2
公开(公告)日：2021-10-26
申请号：US16664151
申请日：2019-10-25
IPC分类号： G06F16/9535 , G06Q50/00 , G06F16/2453 , G06F16/2457
摘要： A method, system and computer program product for improving the discoverability of messages on a social network. The creation of a proposed message that requests a response from a target audience is detected. The social network is then searched to identify search terms and posts related to the proposed message. Upon identifying the search terms, the search terms are ranked in order of usage among the identified posts. A list of identified search terms in order of rank is then presented to the user to modify the proposed message. The proposed message is modified using a search term selected by the user from the list of search terms. The modified message is then posted on the social network. In this manner, the message created by the user has been modified to improve the discoverability of the message on the social network and to increase responses from an appropriate target audience.
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公开(公告)号：US10951566B2
公开(公告)日：2021-03-16
申请号：US15809175
申请日：2017-11-10
IPC分类号： H04L12/58 , G06Q50/00 , G06F40/30 , G06F40/289
摘要： According to one embodiment of the present invention, a system processes messages and includes at least one processor. The system receives a message intended for a collection of messages having a common topic. The message is compared to the common topic of the collection of messages to determine relatedness of the message to the collection of messages. The presentation of the message is altered based on the comparing. Embodiments of the present invention further include a method and computer program product for processing messages in substantially the same manner described above.
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公开(公告)号：US20200073900A1
公开(公告)日：2020-03-05
申请号：US16664151
申请日：2019-10-25
IPC分类号： G06F16/9535 , G06F16/2453 , G06Q50/00
摘要： A method, system and computer program product for improving the discoverability of messages on a social network. The creation of a proposed message that requests a response from a target audience is detected. The social network is then searched to identify search terms and posts related to the proposed message. Upon identifying the search terms, the search terms are ranked in order of usage among the identified posts. A list of identified search terms in order of rank is then presented to the user to modify the proposed message. The proposed message is modified using a search term selected by the user from the list of search terms. The modified message is then posted on the social network. In this manner, the message created by the user has been modified to improve the discoverability of the message on the social network and to increase responses from an appropriate target audience.
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公开(公告)号：US20180324127A1
公开(公告)日：2018-11-08
申请号：US16035873
申请日：2018-07-16
IPC分类号： H04L12/58
摘要： Controlling cascade of information transmitted and received via one or more online data sharing platforms and electronic communication network. A message to be shared is detected. The message and the corresponding message stream may be analyzed. An action may be taken upon the message responsive to one or more criteria being met based on analyzing the message and the corresponding message stream. The action may include at least forcing a fact check of the message that determines veracity of the message. The action may also include one or more of removing the message, disabling the message, allowing conditional sharing of the message, or allowing the message to be shared. The one or more criteria may include at least determining a confidence value below a threshold value that indicates the message is non-factual.
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公开(公告)号：US20180255181A1
公开(公告)日：2018-09-06
申请号：US15968619
申请日：2018-05-01
CPC分类号： H04M3/5238 , H04L51/32 , H04L67/306 , H04M3/42068 , H04M3/5166 , H04M2203/655
摘要： A method, system and computer program product for utilizing a caller wait time. When the caller's estimated wait time exceeds a threshold amount of time, an interactive voice response (IVR) system retrieves information (e.g., caller's previous purchases) about the caller. The IVR system then initiates a dialog with the caller to determine their experience with a product or service by prompting the caller with questions derived from the retrieved information. After recording the responses by the caller to the questions, the IVR system generates social media content based on the caller's responses. The IVR system then converts the text of the generated social media content to an audible version, which is provided to the caller to approve the posting of the social media content. The social media content is posted on a social media stream in response to the caller approving the posting of the social media content.
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公开(公告)号：US10021061B1
公开(公告)日：2018-07-10
申请号：US15785465
申请日：2017-10-17
摘要： Disclosed aspects relate to message presentation management in a social networking environment. A message from a source may be detected in the social networking environment. An identified category for the message from the source may be identified based on a set of candidate categories. A presentation format for the message from the source may be determined by comparing a set of user profile criteria with the identified category for the message from the source. The message from the source may be presented in the social networking environment using the presentation format.
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7.发明授权公开(公告)号：US11006250B2
公开(公告)日：2021-05-11
申请号：US16406972
申请日：2019-05-08
摘要： A method, system and computer program product for ensuring that important messages are viewed by the intended recipient. A time-to-live pattern for a message identified as being important is determined for the target group, where the time-to-live pattern indicates a set of presentation criteria (e.g., impression analysis, such as the number of views of the message). The target group refers to the intended recipient(s) of the message identified as being important. The message is then monitored in the network environment with respect to the time-to-live pattern using the set of presentation criteria of the time-to-live pattern. An action (e.g., pinning the message for a period of time) may then be performed to increase the priority of the message for the target group if the time-to-live pattern has underachieved within a threshold period of time (i.e., has not met the requirements of the presentation criteria within the threshold period of time).
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公开(公告)号：US10560419B2
公开(公告)日：2020-02-11
申请号：US15401018
申请日：2017-01-07
摘要： Disclosed aspects relate to message presentation management in a social networking environment. A message from a source may be detected in the social networking environment. An identified category for the message from the source may be identified based on a set of candidate categories. A presentation format for the message from the source may be determined by comparing a set of user profile criteria with the identified category for the message from the source. The message from the source may be presented in the social networking environment using the presentation format.
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公开(公告)号：US10051127B1
公开(公告)日：2018-08-14
申请号：US15431259
申请日：2017-02-13
摘要： A method, system and computer program product for utilizing a caller wait time. When the caller's estimated wait time exceeds a threshold amount of time, an interactive voice response (IVR) system retrieves information (e.g., caller's previous purchases) about the caller. The IVR system then initiates a dialog with the caller to determine their experience with a product or service by prompting the caller with questions derived from the retrieved information. After recording the responses by the caller to the questions, the IVR system generates social media content based on the caller's responses. The IVR system then converts the text of the generated social media content to an audible version, which is provided to the caller to approve the posting of the social media content. The social media content is posted on a social media stream in response to the caller approving the posting of the social media content.
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公开(公告)号：US20180198750A1
公开(公告)日：2018-07-12
申请号：US15785465
申请日：2017-10-17
CPC分类号： H04L51/32 , G06F17/212 , G06Q50/01 , H04L67/2804 , H04L67/306
摘要： Disclosed aspects relate to message presentation management in a social networking environment. A message from a source may be detected in the social networking environment. An identified category for the message from the source may be identified based on a set of candidate categories. A presentation format for the message from the source may be determined by comparing a set of user profile criteria with the identified category for the message from the source. The message from the source may be presented in the social networking environment using the presentation format.
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