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1.发明申请ROUTING VIDEO AND NON-VOICE INTERACTIONS IN CALL CENTERS OR CONTACT CENTERS VIA EXISTING TRADITIONAL COMPUTER TELEPHONY INTEGRATION SYSTEMS 审中-公开通过现有的传统电脑电话整合系统来拨打电话中心或联络中心进行视频和非声音交互公开(公告)号：US20160088155A1
公开(公告)日：2016-03-24
申请号：US14862946
申请日：2015-09-23
Applicant: Integrated Systems Solutions, Inc.
Inventor： Surilkumar Pravinchandra Patel
IPC: H04M3/51
CPC classification number: H04M3/5183 , H04L61/157 , H04L61/605 , H04M3/5141 , H04M3/5166 , H04M3/5231 , H04M3/5235 , H04M7/0039 , H04M2201/50
Abstract: A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.
Abstract translation: 通过目前用于语音（或电话呼叫）路由的现有系统可以路由非语音交互或活动的方法和系统。
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公开(公告)号：US09800726B2
公开(公告)日：2017-10-24
申请号：US15348577
申请日：2016-11-10
Applicant: INTEGRATED SYSTEMS SOLUTIONS, INC
Inventor： Surilkumar Pravinchandra Patel
CPC classification number: H04M3/5183 , H04L61/157 , H04L61/605 , H04M3/5141 , H04M3/5166 , H04M3/5231 , H04M3/5235 , H04M7/0039 , H04M2201/50
Abstract: A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.
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公开(公告)号：US20170085712A1
公开(公告)日：2017-03-23
申请号：US15348577
申请日：2016-11-10
Applicant: INTEGRATED SYSTEMS SOLUTIONS, INC
Inventor： Surilkumar Pravinchandra Patel
CPC classification number: H04M3/5183 , H04L61/157 , H04L61/605 , H04M3/5141 , H04M3/5166 , H04M3/5231 , H04M3/5235 , H04M7/0039 , H04M2201/50
Abstract: A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.
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