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    User interface event impact analysis
    1.
    发明授权
    User interface event impact analysis 有权

    公开(公告)号：US11782781B1

    公开(公告)日：2023-10-10

    申请号：US16236095

    申请日：2018-12-28

    Applicant: FullStory, Inc.

    Inventor： Jaime Michael Yap ,  Aditya Santosh Kulkarni ,  Charles Mell Lay

    IPC: G06F11/00 ,  G06F11/07 ,  G06F11/30 ,  G06F9/451 ,  H04L67/14

    CPC classification number: G06F11/0778 ,  G06F9/451 ,  G06F11/079 ,  G06F11/3089 ,  H04L67/14

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the impact of events related to user interfaces on target outcomes. In one aspect, a method includes defining a set of sequential events including a target outcome and a series of lead-up events that are required to occur prior to the target outcome. The processor(s) identify matching sessions during which at least one of the lead-up events was performed based on session data for each matching session including data identifying the at least one lead-up event. The processor(s) examine session data for each of the matching sessions to determine how many of the matching sessions included a specified session feature. The impact of the specified session feature on the target outcome is determined based on an unrealized metric of the matching sessions that included the specified session feature, but did not include the target outcome.

    User interface structural clustering and analysis
    2.
    发明授权
    User interface structural clustering and analysis 有权

    公开(公告)号：US11593343B1

    公开(公告)日：2023-02-28

    申请号：US16908222

    申请日：2020-06-22

    Applicant: FullStory, Inc.

    Inventor： Jaime Michael Yap ,  Joel Grayson Webber ,  Hollis Bruce Johnson, Jr. ,  Andrew Scott Blum

    IPC: G06F16/00 ,  G06F16/23

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for clustering user interface event data for analysis and retrieval are disclosed. In one aspect, a system includes a data store and computer(s) that interact with the data store and execute instructions that cause the computer(s) to receive, for a user interface event, event data specifying a structure of a user interface presented during the user session. The event is assigned to a respective cluster based on a comparison of the structure of the user interface specified by the event data to a user interface structure that represents the respective cluster. For each cluster, a user interface attribute indicative of a user interface state of user interfaces specified by the event data in the cluster is determined. User interface state groups are generated based on the user interface attribute for each cluster.

    Evaluation of interactions with a user interface
    4.
    发明授权
    Evaluation of interactions with a user interface 有权

    公开(公告)号：US10402041B2

    公开(公告)日：2019-09-03

    申请号：US15896887

    申请日：2018-02-14

    Applicant: FullStory, Inc.

    Inventor： Joel Grayson Webber ,  Stephanie Jill Brubaker ,  Hollis Bruce Johnson, Jr. ,  Ian Thomas Rose ,  Scott Mitchell Voigt ,  Jaime Michael Yap

    IPC: G06F11/30 ,  G06F11/36 ,  G06F17/22 ,  G06F9/451 ,  G06F3/0481

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating interactions with a user interface are disclosed. In one aspect, a method includes identifying a set of mutation events specifying changes to the structure of a user interface that occurred during the user session, and generating user interface states specifying different structures of the user interface throughout the given user session. Based at least in part on the user interface states, playback data that present visual changes of the user interface corresponding to the set of mutation events that occurred during the user session are generated. Session activity data describing user interactions that occurred during the user session are also generated. At least a portion of the playback data and the session activity data are output to a requesting device.

    User interface structural clustering and analysis
    8.
    发明授权
    User interface structural clustering and analysis 有权

    公开(公告)号：US10691664B1

    公开(公告)日：2020-06-23

    申请号：US15896167

    申请日：2018-02-14

    Applicant: FullStory, Inc.

    Inventor： Jaime Michael Yap ,  Joel Grayson Webber ,  Hollis Bruce Johnson, Jr. ,  Andrew Scott Blum

    IPC: G06F17/30 ,  G06F16/23 ,  G06F3/0484

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for clustering user interface event data for analysis and retrieval are disclosed. In one aspect, a system includes a data store and computer(s) that interact with the data store and execute instructions that cause the computer(s) to receive, for a user interface event, event data specifying a structure of a user interface presented during the user session. The event is assigned to a respective cluster based on a comparison of the structure of the user interface specified by the event data to a user interface structure that represents the respective cluster. For each cluster, a user interface attribute indicative of a user interface state of user interfaces specified by the event data in the cluster is determined. User interface state groups are generated based on the user interface attribute for each cluster.

    USER INTERFACE ENGAGEMENT HEATMAPS
    10.
    发明申请
    USER INTERFACE ENGAGEMENT HEATMAPS 有权

    公开(公告)号：US20210365164A1

    公开(公告)日：2021-11-25

    申请号：US17397155

    申请日：2021-08-09

    Applicant: FullStory, Inc.

    Inventor： Jaime Michael Yap ,  Joel Grayson Webber ,  Joshua Calvin Teague ,  Robert Adam Rice

    IPC: G06F3/0484 ,  G06F3/0481 ,  G06F11/34 ,  H04L29/08 ,  G06Q30/02 ,  H04N21/442

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating and presenting engagement heatmaps. In one aspect, a method includes generating and providing, to a client device, an interactive interface that includes a session replay area that presents playback of user interfaces presented during a user session. A detection is made, based on interaction data received from the client device, of user interaction with an interface control for viewing engagement heatmaps. In response to detecting the user interaction with the interface control, playback is paused. The interactive interface is updated to present, for each of two or more user interface elements presented by the given user interface, an engagement heatmap visualization that visually represents a relative quantity of user interactions with the user interface element when the user interface element was presented by the given interface.

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