公开(公告)号：US20100217603A1

公开(公告)日：2010-08-26

申请号：US12393425

申请日：2009-02-26

Applicant: Daniel D. Hammond ,  Myra A. Hambleton

Inventor： Daniel D. Hammond ,  Myra A. Hambleton

IPC: G10L11/00 ,  G06F17/30

CPC classification number: G10L15/18 ,  G06F16/243

Abstract: An adaptive processing system includes one or more adaptive processing engines that are adapted to receive the one or more requests. The one or more adaptive processing engines adapted to parse the one or more requests and to communicate one or more queries to the one or more communication devices based at least in part on the information of the request. In one embodiment, the parsing of the one or more queries includes analyzing the information from the user, determining one or more next steps to perform based at least in part on the information from the user, and generating one or more queries for additional information. The system also includes an application server adapted to communicate with the one or more adaptive processing engines in response to the one or more requests based at least in part on the information of the one or more requests.

Abstract translation: 自适应处理系统包括适于接收一个或多个请求的一个或多个自适应处理引擎。 所述一个或多个自适应处理引擎适于至少部分地基于所述请求的信息来解析所述一个或多个请求并将一个或多个查询传送到所述一个或多个通信设备。 在一个实施例中，一个或多个查询的解析包括分析来自用户的信息，至少部分地基于来自用户的信息确定执行的一个或多个下一个步骤，以及生成附加信息的一个或多个查询。 该系统还包括适于至少部分地基于一个或多个请求的信息来响应于一个或多个请求而与一个或多个自适应处理引擎进行通信的应用服务器。

公开(公告)号：USRE37073E1

公开(公告)日：2001-02-27

申请号：US08199677

申请日：1994-05-02

Applicant: Daniel D. Hammond

Inventor： Daniel D. Hammond

IPC: H04M164

CPC classification number: H04Q3/64 ,  H04M1/274575 ,  H04M1/64 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/48 ,  H04M3/5231 ,  H04M2242/22 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13152 ,  H04Q2213/13173

Abstract: A system and method of answering incoming calls are disclosed in which, if the resource (18)(19) desired by the caller is not then available, a robot controller (14) will inform the caller when a call back to the caller can be made. The callback time can be suggested by the robot controller (14) or the caller can request a specific callback time. The robot controller (14) ascertains and verifies the caller's call back identity and stores the number of the identity in a callback queue (11) along with such other pertinent information as the callback time, the caller's name and the required resource. At the appropriate time, the robot controller (14) removes the information from the callback queue (11), places the call and connects the desired resource (18)(19).

Abstract translation: 公开了一种应答来电的系统和方法，其中如果呼叫者期望的资源（18）（19）不可用，则机器人控制器（14）将在呼叫者的呼叫可以被通知时通知主叫方 制作。 回调时间可以由机器人控制器（14）建议，或者呼叫者可以请求特定的回叫时间。 机器人控制器（14）确定和验证呼叫者的回叫身份，并将身份的号码与回叫时间，呼叫者姓名和所需资源等其他相关信息一起存储在回叫队列（11）中。 在适当的时间，机器人控制器（14）从回叫队列（11）中移除信息，放置呼叫并连接所需的资源（18）（19）。

公开(公告)号：US5818912A

公开(公告)日：1998-10-06

申请号：US551538

申请日：1995-11-01

Applicant: Daniel D. Hammond

Inventor： Daniel D. Hammond

IPC: H04M3/493 ,  H04Q11/04 ,  H04M11/00

CPC classification number: H04Q11/04 ,  H04M3/493 ,  H04M2201/26

Abstract: A fully digital voice response system is disclosed. The system comprises a digital processor and a circuit for coupling the digital processor to a digital computer and a digital telephone network, the coupling circuit being a fully digital communications path. The system receives digital data from an instrument coupled to the digital telephone network, translates the received data into a digital computer query and transmits the query to the digital computer via the digital telephone network. The processor also receives digital data from the digital computer, translates the digital data into digital data representing a voice, facsimile or data for a digital computer and transmits the data via digital telephone lines to the instrument. In this manner, the system receives a command from a person and responds to the command with data retrieved from the digital computer, the system presenting the data to the person in voice or facsimile form or in a form suitable for reception by another digital computer. Because the system operates entirely with data in digital form, it is free from the slowness, inefficiency, error and infidelity inherent in fully analog or hybrid analog/digital systems.

Abstract translation: 公开了一种全数字语音应答系统。 该系统包括数字处理器和用于将数字处理器耦合到数字计算机和数字电话网络的电路，耦合电路是完全数字通信路径。 该系统从耦合到数字电话网络的仪器接收数字数据，将接收到的数据转换成数字计算机查询，并通过数字电话网将查询发送到数字计算机。 处理器还从数字计算机接收数字数据，将数字数据转换为数字计算机的表示语音，传真或数据的数字数据，并通过数字电话线将数据发送到仪器。 以这种方式，系统从人员接收命令，并用数字计算机检索的数据对该命令进行响应，该系统以语音或传真的形式或以适合于另一数字计算机接收的形式向人发送数据。 由于系统完全采用数字形式的数据运行，因此无需完全模拟或混合模拟/数字系统固有的缓慢，低效，错误和不忠。

公开(公告)号：US09264483B2

公开(公告)日：2016-02-16

申请号：US11779722

申请日：2007-07-18

Applicant: Daniel D. Hammond

Inventor： Daniel D. Hammond

IPC: H04L29/08

CPC classification number: H04L65/1069 ,  G06F17/30312 ,  G06F17/30424 ,  G06F17/3056 ,  G06F17/30864 ,  H04L67/02 ,  H04L67/10 ,  H04L67/1097 ,  H04L67/141 ,  H04L67/18 ,  H04L67/42 ,  H04M11/007 ,  H04M2203/1016 ,  H04W4/60

Abstract: A communication system capable of enabling one or more communication devices to remotely execute one or more applications includes one or more communication devices that are coupled to a data connection. At least one of the one or more communication devices is operable to communicate a request to establish a communication session over the data connection. The system also includes one or more application servers that are coupled to the data connection. At least one of the one or more application servers is adapted to execute an application to establish the requested communication session with the at least one communication device. The at least one application server resides at a location remote from the at least one communication device. The at least one application server communicates a request for processing service to the at least one communication device. The request for processing service is communicated to the at least one communication device over the data connection.

公开(公告)号：US5479487A

公开(公告)日：1995-12-26

申请号：US16740

申请日：1993-02-11

Applicant: Daniel D. Hammond

Inventor： Daniel D. Hammond

IPC: H04M3/51 ,  H04M3/527 ,  H04M3/533 ,  H04Q3/62 ,  H04M1/64 ,  H04M3/00

CPC classification number: H04Q3/622 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/527 ,  H04M3/533

Abstract: An integrated telephone call handling system and method are disclosed. The system comprises a unified software control for controlling a call between the system and a party, the unified control capable of transferring the call among functional partitions within the system, the functional partitions providing mechanized communication via the network and capable of directing communications between the party and a selected one of the functional partitions. The unified control includes a unified script language to allow unified scripting of a call from inception to termination, including scripting of interaction between the party and an agent.

Abstract translation: 公开了一种综合电话呼叫处理系统和方法。 该系统包括用于控制系统和一方之间的呼叫的统一软件控制，能够在系统内的功能分区之间传送呼叫的统一控制，功能分区经由网络提供机械化通信，并且能够指导该方之间的通信 以及所选功能分区之一。 统一控制包括统一的脚本语言，允许从初始到终止的呼叫的统一脚本化，包括派对和代理之间的交互的脚本。

公开(公告)号：US20090021366A1

公开(公告)日：2009-01-22

申请号：US11779722

申请日：2007-07-18

Applicant: Daniel D. Hammond

Inventor： Daniel D. Hammond

IPC: H04Q7/00

CPC classification number: H04L65/1069 ,  G06F17/30312 ,  G06F17/30424 ,  G06F17/3056 ,  G06F17/30864 ,  H04L67/02 ,  H04L67/10 ,  H04L67/1097 ,  H04L67/141 ,  H04L67/18 ,  H04L67/42 ,  H04M11/007 ,  H04M2203/1016 ,  H04W4/60

Abstract: A communication system capable of enabling one or more communication devices to remotely execute one or more applications includes one or more communication devices that are coupled to a data connection. At least one of the one or more communication devices is operable to communicate a request to establish a communication session over the data connection. The system also includes one or more application servers that are coupled to the data connection. At least one of the one or more application servers is adapted to execute an application to establish the requested communication session with the at least one communication device. The at least one application server resides at a location remote from the at least one communication device. The at least one application server communicates a request for processing service to the at least one communication device. The request for processing service is communicated to the at least one communication device over the data connection.

Abstract translation: 能够使一个或多个通信设备远程执行一个或多个应用的​​通信系统包括耦合到数据连接的一个或多个通信设备。 所述一个或多个通信设备中的至少一个可操作以传送建立通过所述数据连接的通信会话的请求。 该系统还包括耦合到数据连接的一个或多个应用服务器。 所述一个或多个应用服务器中的至少一个适于执行应用以与所述至少一个通信设备建立所请求的通信会话。 所述至少一个应用服务器位于远离所述至少一个通信设备的位置。 所述至少一个应用服务器向所述至少一个通信设备传送处理服务的请求。 处理服务的请求通过数据连接传送给至少一个通信设备。

公开(公告)号：US5155761A

公开(公告)日：1992-10-13

申请号：US470948

申请日：1990-01-26

Applicant: Daniel D. Hammond

Inventor： Daniel D. Hammond

IPC: H04M1/2745 ,  H04M3/36 ,  H04M3/428 ,  H04M3/48 ,  H04M3/487 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04M3/527 ,  H04M11/00 ,  H04Q3/62 ,  H04Q3/72

CPC classification number: H04Q3/625 ,  H04M1/274575 ,  H04M3/48 ,  H04M3/51 ,  H04M11/00 ,  H04M2242/22 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/4283 ,  H04M3/487 ,  H04M3/493 ,  H04M3/523 ,  H04M3/5231 ,  H04M3/527 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13173 ,  H04Q3/72

Abstract: A system and method of answering incoming calls are disclosed in which, if the resource (18)(19) desired by the caller is not then available, a robot controller (14) will inform the caller when a call back to the caller can be made. The callback time can be suggested by the robot controller (14) or the caller can request a specific callback time. The robot controller (14) ascertains and verifies the caller's call back identity and stores the number of the identity in a callback queue (11) along with such other pertinent information as the callback time, the caller's name and the required resource. At the appropriate time, the robot controller (14) removes the information from the callback queue (11), places the call and connects the desired resource (18)(19).

Abstract translation: 公开了一种应答来电的系统和方法，其中如果呼叫者期望的资源（18）（19）不可用，则机器人控制器（14）将在呼叫者的呼叫可以被通知时通知主叫方 制作。 回调时间可以由机器人控制器（14）建议，或者呼叫者可以请求特定的回叫时间。 机器人控制器（14）确定和验证呼叫者的回叫身份，并将身份的号码与回叫时间，呼叫者姓名和所需资源等其他相关信息一起存储在回叫队列（11）中。 在适当的时间，机器人控制器（14）从回叫队列（11）中移除信息，放置呼叫并连接所需的资源（18）（19）。