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公开(公告)号：US11108579B2
公开(公告)日：2021-08-31
申请号：US16741406
申请日：2020-01-13
Applicant: Amazon Technologies, Inc.
Inventor： Jonathan Alan Leblang , Milo Oostergo , James L. Ford , Kevin Crews
Abstract: Systems and methods are provided for managing a conference call with multiple voice-enabled and voice-capturing devices, such as smart speakers. Reproduced, duplicate voice commands can cause unexpected results in a conference call. The voice commands can be determined to be received from the same conference call. A voice command for a particular voice-enabled device can be selected based on an energy level of an audio signal, event data, time data, and/or user identification.
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公开(公告)号：US20160350825A1
公开(公告)日：2016-12-01
申请号：US15237569
申请日：2016-08-15
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
IPC: G06Q30/06
CPC classification number: G06Q30/0617 , G06Q30/0613 , G06Q30/0623 , G06Q30/0637 , G06Q30/0641
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
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公开(公告)号：US08977554B1
公开(公告)日：2015-03-10
申请号：US14138925
申请日：2013-12-23
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall , Peter C. Wong
CPC classification number: G06Q30/0641 , G06Q30/0623 , G10L15/22 , G10L15/26 , H04M2201/40
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
Abstract translation: 公开了用于促进辅助购物体验的各种实施例。 语音输入可以被捕获和转录。 转录语音输入可以在同时具有语音会话的数据会话中传送给客户服务代理。 然后，客户服务代理可以通过语音会话和数据会话来促进辅助购物体验。
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公开(公告)号：US10536286B1
公开(公告)日：2020-01-14
申请号：US15840960
申请日：2017-12-13
Applicant: Amazon Technologies, Inc.
Inventor： Jonathan Alan Leblang , Milo Oostergo , James L. Ford , Kevin Crews
Abstract: Systems and methods are provided for managing a conference call with multiple voice-enabled and voice-capturing devices, such as smart speakers. Reproduced, duplicate voice commands can cause unexpected results in a conference call. The voice commands can be determined to be received from the same conference call. A voice command for a particular voice-enabled device can be selected based on an energy level of an audio signal, event data, time data, and/or user identification.
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公开(公告)号：US10374816B1
公开(公告)日：2019-08-06
申请号：US15840940
申请日：2017-12-13
Applicant: Amazon Technologies, Inc.
Inventor： Jonathan Alan Leblang , Milo Oostergo , James L. Ford , Kevin Crews
Abstract: Systems and methods are provided for managing a conference call with multiple voice-enabled and voice-capturing devices, such as smart speakers. Reproduced, duplicate voice commands can cause unexpected results in a conference call. The voice commands can be determined to be received from the same conference call. A voice command for a particular voice-enabled device can be selected based on an energy level of an audio signal, event data, time data, and/or user identification.
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Patent Agency Ranking
公开(公告)号：US10296953B2
公开(公告)日：2019-05-21
申请号：US15237569
申请日：2016-08-15
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
IPC: G06Q30/06
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
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公开(公告)号：US20150294386A1
公开(公告)日：2015-10-15
申请号：US14494015
申请日：2014-09-23
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
IPC: G06Q30/06
CPC classification number: G06Q30/0617 , G06Q30/0613 , G06Q30/0623 , G06Q30/0637 , G06Q30/0641
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
Abstract translation: 公开了用于促进辅助购物体验的各种实施例。 语音输入可以被捕获和转录。 转录语音输入可以在同时具有语音会话的数据会话中传送给客户服务代理。 然后，客户服务代理可以通过语音会话和数据会话来促进辅助购物体验。
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公开(公告)号：US10861453B1
公开(公告)日：2020-12-08
申请号：US15968547
申请日：2018-05-01
Applicant: Amazon Technologies, Inc.
Inventor： Kunal Chadha , James L. Ford
Abstract: A processing device receives from a speech-detection device intent data and metadata associated with an intent to schedule a resource located in proximity to a location of the speech-detection device. The metadata includes one or more device identifiers associated with one or more devices discovered by the speech-detection device. The processing device determines an availability of resources associated with the one or more device IDs and schedule one of the resources based on the availability. The scheduled resource is located in in proximity to the location of the speech-detection device.
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公开(公告)号：US20200153646A1
公开(公告)日：2020-05-14
申请号：US16741406
申请日：2020-01-13
Applicant: Amazon Technologies, Inc.
Inventor： Jonathan Alan Leblang , Milo Oostergo , James L. Ford , Kevin Crews
Abstract: Systems and methods are provided for managing a conference call with multiple voice-enabled and voice-capturing devices, such as smart speakers. Reproduced, duplicate voice commands can cause unexpected results in a conference call. The voice commands can be determined to be received from the same conference call. A voice command for a particular voice-enabled device can be selected based on an energy level of an audio signal, event data, time data, and/or user identification.
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公开(公告)号：US10536288B1
公开(公告)日：2020-01-14
申请号：US15841016
申请日：2017-12-13
Applicant: Amazon Technologies, Inc.
Inventor： Jonathan Alan Leblang , Milo Oostergo , James L. Ford , Kevin Crews
Abstract: Systems and methods are provided for managing a conference call with multiple voice-enabled and voice-capturing devices, such as smart speakers. Reproduced, duplicate voice commands can cause unexpected results in a conference call. The voice commands can be determined to be received from the same conference call. A voice command for a particular voice-enabled device can be selected based on an energy level of an audio signal, event data, time data, and/or user identification.
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