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公开(公告)号：US11495224B2
公开(公告)日：2022-11-08
申请号：US16878315
申请日：2020-05-19
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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公开(公告)号：US11546434B2
公开(公告)日：2023-01-03
申请号：US17101662
申请日：2020-11-23
Applicant: Amazon Technologies, Inc.
Inventor： Christo Frank Devaraj , Christopher Geiger Parker , Sumedha Arvind Kshirsagar , James Alexander Stanton , Aaron Takayanagi Barnet , Venkatesh Kancharla , Gregory Michael Hart
IPC: H04B1/38 , H04L67/306 , G06Q10/10 , H04M3/42 , H04M3/533 , H04M1/72433 , H04W4/80 , G10L15/26
Abstract: Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.
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公开(公告)号：US20180309866A1
公开(公告)日：2018-10-25
申请号：US15616713
申请日：2017-06-07
Applicant: Amazon Technologies, Inc.
Inventor： Christo Frank Devaraj , James Alexander Stanton , Sumedha Arvind Kshirsagar , Christopher Geiger Parker , Aaron Takayanagi Barnet , Venkatesh Kancharla , Gregory Michael Hart
CPC classification number: H04M1/72547 , G10L13/00 , G10L15/02 , G10L15/1815 , G10L15/22 , H04L67/306 , H04W4/80
Abstract: Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.
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公开(公告)号：US10854196B1
公开(公告)日：2020-12-01
申请号：US15902973
申请日：2018-02-22
Applicant: Amazon Technologies, Inc.
Inventor： Christopher Geiger Parker , Ilana Rozanes , Sulman Riaz , Vinaya Nadig , Hariharan Srinivasan , Ninad Anil Parkhi , Michael Richard Baglole , Eric Wei Hoong Ow , Tina Sonal Patel
Abstract: Using a method of operating a system that includes remote servers, and at least one electronic device, a user verbally instructs the electronic device to activate a function. The system uses the remote servers and other parts of the system to determine that the function is not currently enabled and requires a user-acknowledgment to terms of use before the function is enabled. The system provides information on the terms of use and solicits a user-acknowledgment to the terms of use. The user provides a verbal acknowledgment of the terms of use and the verbal acknowledgment is received and stored in a persistent data store.
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公开(公告)号：US20200349943A1
公开(公告)日：2020-11-05
申请号：US16878315
申请日：2020-05-19
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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Patent Agency Ranking
公开(公告)号：US11968271B2
公开(公告)日：2024-04-23
申请号：US18089974
申请日：2022-12-28
Applicant: Amazon Technologies, Inc.
Inventor： Christo Frank Devaraj , Christopher Geiger Parker , Sumedha Arvind Kshirsagar , James Alexander Stanton , Aaron Takayanagi Barnet , Venkatesh Kancharla , Gregory Michael Hart
IPC: H04B1/38 , G06Q10/10 , H04L67/306 , H04M1/72433 , H04M3/42 , H04M3/533 , G10L15/26 , H04W4/80
CPC classification number: H04L67/306 , G06Q10/10 , H04M1/72433 , H04M3/42238 , H04M3/53366 , G10L15/26 , H04M2203/556 , H04M2250/74 , H04W4/80
Abstract: Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.
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公开(公告)号：US10089981B1
公开(公告)日：2018-10-02
申请号：US15454853
申请日：2017-03-09
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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公开(公告)号：US11798538B1
公开(公告)日：2023-10-24
申请号：US17027162
申请日：2020-09-21
Applicant: Amazon Technologies, Inc.
Inventor： Christopher Geiger Parker , Piyush Bhargava , Aparna Nandyal , Rajagopalan Ranganathan , Mugunthan Govindaraju , Vidya Narasimhan
IPC: G10L15/18 , G06F16/9032 , G10L15/26 , G10L15/183 , G10L15/22
CPC classification number: G10L15/1822 , G06F16/90332 , G10L15/183 , G10L15/26 , G10L2015/228
Abstract: This disclosure relates to answer prediction in a speech processing system. The system may disambiguate entities spoken or implied in a request to initiate an action with respect to a target user. To initiate the action, the system may determine one or more parameters; for example, the target (e.g., a contact/recipient), a source (e.g., a caller/requesting user), and a network (voice over internet protocol (VOIP), cellular, video chat, etc.). Due to the privacy implications of initiating actions involving data transfers between parties, the system may apply a high threshold for a confidence associated with each parameter. Rather than ask multiple follow-up questions, which may frustrate the requesting user, the system may attempt to disambiguate or determine a parameter, and skip a question regarding the parameter if it can predict an answer with high confidence. The system can improve the customer experience while maintaining security for actions involving, for example, communications.
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公开(公告)号：US20230216927A1
公开(公告)日：2023-07-06
申请号：US18089974
申请日：2022-12-28
Applicant: Amazon Technologies, Inc.
Inventor： Christo Frank Devaraj , Christopher Geiger Parker , Sumedha Arvind Kshirsagar , James Alexander Stanton , Aaron Takayanagi Barnet , Venkatesh Kancharla , Gregory Michael Hart
IPC: H04L67/306 , H04M1/72433 , G06Q10/10 , H04M3/533 , H04M3/42 , G10L15/26 , H04W4/80
CPC classification number: H04L67/306 , H04M1/72433 , G06Q10/10 , H04M3/53366 , H04M3/42238 , H04M2203/556 , G10L15/26 , H04W4/80 , H04M2250/74
Abstract: Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.
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公开(公告)号：US20210144230A1
公开(公告)日：2021-05-13
申请号：US17101662
申请日：2020-11-23
Applicant: Amazon Technologies, Inc.
Inventor： Christo Frank Devaraj , Christopher Geiger Parker , Sumedha Arvind Kshirsagar , James Alexander Stanton , Aaron Takayanagi Barnet , Venkatesh Kancharla , Gregory Michael Hart
IPC: H04L29/08 , G06Q10/10 , H04M3/42 , H04M3/533 , H04M1/72433
Abstract: Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.
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