- 专利标题: System and method for utilizing SMS functionality to schedule follow-up
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申请号: US15373574申请日: 2016-12-09
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公开(公告)号: US09936074B1公开(公告)日: 2018-04-03
- 发明人: Mamta Ossan , Ryan A. Schlosser , Richard H. Hogrogian , Michael Geller , Leepika Dhillon
- 申请人: JPMorgan Chase Bank, N.A.
- 申请人地址: US NY New York
- 专利权人: JPMorgan Chase Bank, N.A.
- 当前专利权人: JPMorgan Chase Bank, N.A.
- 当前专利权人地址: US NY New York
- 代理机构: LeClairRyan, a Professional Corporation
- 主分类号: H04M3/523
- IPC分类号: H04M3/523 ; H04M3/51 ; H04M3/42 ; H04L29/08 ; H04W4/14
摘要:
A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.
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