- 专利标题： System and method for monitoring customer satisfaction in an ongoing call center interaction
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申请号： US14746506申请日： 2015-06-22
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公开(公告)号： US09819799B2公开(公告)日： 2017-11-14
- 发明人: David Milstein
- 申请人： Intellisist, Inc.
- 申请人地址： US WA Seattle
- 专利权人： Intellisist, Inc.
- 当前专利权人： Intellisist, Inc.
- 当前专利权人地址： US WA Seattle
- 代理商 Patrick J. S Inouye; Leonid Kisselev
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; H04M3/51
摘要：
A system and method for monitoring customer satisfaction in an ongoing call center interaction is provided. Information about a signal indicating customer dissatisfaction is provided to one or more customers of a call center prior to a start of interactions between one or more agents of the call center and the one or more customers. The interactions are began, including connecting one of the customers to one of the agents by call center after the information is provided. The interactions are monitored for a receipt of the signal from the customer. An action is taken by the call center upon a receipt of the signal.
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