Embodiments are provided for facilitating text- and voice-based communications that are destined for an electronic device connected to a non-terrestrial network. According to certain aspects, the electronic device can be previously registered with a data center and can have an active service or product with the data center. A data center receives a communication request that is intended for the electronic device. The data center examines the communication request to identify the electronic device, and modifies the communication request to indicate an identification of the electronic device. The data center transmits the modified communication request to an on-board communications network system for delivery to the destination device.