发明授权
US09369580B2 System and method to detect and correct IP phone mismatch in a contact center 有权
在联络中心检测和纠正IP电话不匹配的系统和方法

  • 专利标题: System and method to detect and correct IP phone mismatch in a contact center
  • 专利标题(中): 在联络中心检测和纠正IP电话不匹配的系统和方法
  • 申请号: US14230575
    申请日: 2014-03-31
  • 公开(公告)号: US09369580B2
    公开(公告)日: 2016-06-14
  • 发明人: Hiten Sampat Gajjar
  • 申请人: Avaya Inc.
  • 申请人地址: US NJ Basking Ridge
  • 专利权人: Avaya Inc.
  • 当前专利权人: Avaya Inc.
  • 当前专利权人地址: US NJ Basking Ridge
  • 主分类号: H04M3/00
  • IPC分类号: H04M3/00 H04M5/00 H04M3/51 H04L29/06 H04L29/12
System and method to detect and correct IP phone mismatch in a contact center
摘要:
System and method to detect misconfiguration in a contact center, the method including: assigning, by a processor coupled to a memory, a workstation IP address to an agent workstation in the contact center; receiving a workstation login request from an agent; associating the workstation IP address to the agent; receiving an application program login request from an agent; extracting a source IP address for the application program login request; comparing the workstation IP address to the source IP address for the application program login request; and allowing agent access if the workstation IP address matches the source IP address for the application program login request.
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