发明授权
US09369580B2 System and method to detect and correct IP phone mismatch in a contact center
有权
在联络中心检测和纠正IP电话不匹配的系统和方法
- 专利标题: System and method to detect and correct IP phone mismatch in a contact center
- 专利标题(中): 在联络中心检测和纠正IP电话不匹配的系统和方法
-
申请号: US14230575申请日: 2014-03-31
-
公开(公告)号: US09369580B2公开(公告)日: 2016-06-14
- 发明人: Hiten Sampat Gajjar
- 申请人: Avaya Inc.
- 申请人地址: US NJ Basking Ridge
- 专利权人: Avaya Inc.
- 当前专利权人: Avaya Inc.
- 当前专利权人地址: US NJ Basking Ridge
- 主分类号: H04M3/00
- IPC分类号: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04L29/06 ; H04L29/12
摘要:
System and method to detect misconfiguration in a contact center, the method including: assigning, by a processor coupled to a memory, a workstation IP address to an agent workstation in the contact center; receiving a workstation login request from an agent; associating the workstation IP address to the agent; receiving an application program login request from an agent; extracting a source IP address for the application program login request; comparing the workstation IP address to the source IP address for the application program login request; and allowing agent access if the workstation IP address matches the source IP address for the application program login request.
公开/授权文献
信息查询