发明授权
- 专利标题： Exploring multiple contact channels to determine potential for reaching customers
- 专利标题（中）： 探索多个联系渠道，以确定接触客户的潜力
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申请号： US13928410申请日： 2013-06-27
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公开(公告)号： US09210265B2公开(公告)日： 2015-12-08
- 发明人: Ali A. Bulbul , Chitra Dorai , Vidar Hrafnkelsson , Alejandro Veen
- 申请人： International Business Machines Corporation
- 申请人地址： US NY Armonk
- 专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址： US NY Armonk
- 代理商 Reza Sarbakhsh; Daniel P. Morris
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; H04M3/51
摘要：
Improving right party contact rates with a customer by exploring available contact channels and time periods may include periodically reviewing that customer's contact information to determine a set of exploration scores for each contact channel and time period pair of that customer, using an exploration score function based on an unexplored potential value, a contact utilization value, and a need-to-explore value for that contact channel and time period pair.
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