发明授权
- 专利标题: Apparatus, system, and method for automated call initiation
- 专利标题(中): 用于自动呼叫发起的装置,系统和方法
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申请号: US14042376申请日: 2013-09-30
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公开(公告)号: US08787546B2公开(公告)日: 2014-07-22
- 发明人: Rix Allan Ryskamp
- 申请人: Incontact, Inc.
- 申请人地址: US UT Salt Lake City
- 专利权人: Incontact, Inc.
- 当前专利权人: Incontact, Inc.
- 当前专利权人地址: US UT Salt Lake City
- 代理机构: Phillips Ryther & Winchester
- 代理商 Matthew D. Thayne
- 主分类号: H04M3/42
- IPC分类号: H04M3/42 ; H04M3/00 ; H04M5/00
摘要:
Apparatus, systems, and methods for communication analysis and handling, such as automated analysis and handling of telephone calls. In some implementations, the method may comprise initiating a first communication to a destination using a first communication line, performing an analysis on the first communication, and sending a communication signal generated at the destination to a first agent. The communication signal may comprise a live communication signal, and the step of sending the communication signal to the first agent may be performed concurrently with the analysis on the first communication such that the agent may thereby be able to monitor the communication and assume a natural response to the person without unnatural delay as the communication begins.
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