发明授权
- 专利标题: Method and apparatus for multimodal voice and web services
- 专利标题(中): 多模式语音和Web服务的方法和装置
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申请号: US11910301申请日: 2006-04-06
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公开(公告)号: US08543704B2公开(公告)日: 2013-09-24
- 发明人: Ronald John Bowater , Charles Willard Cross, Jr. , Leslie Robert Wilson , Yuk-Lun Wong
- 申请人: Ronald John Bowater , Charles Willard Cross, Jr. , Leslie Robert Wilson , Yuk-Lun Wong
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Jordan IP Law, LLC
- 优先权: EP0507148 20050408
- 国际申请: PCT/EP2006/061380 WO 20060406
- 国际公布: WO2006/108795 WO 20061019
- 主分类号: G06F15/16
- IPC分类号: G06F15/16 ; G06F11/00 ; G10L21/00 ; G01R31/08 ; H04J1/16 ; H04L1/00
摘要:
A voice server can be located, temporarily allocated, and sent audio. The results are returned to a voice client, and the voice server is deallocated for use by the next person talking into their client browser. Voice channels and IVR ports are initially set up by a switch and the IVR using conventional audio protocols. The voice channels are not initially connected to the client. The switch handles the allocation and deallocation of IVR voice channels without having to communicate further with the IVR. A user indicates to the client device that he wishes to initiate a voice interaction during an X+V session. This translates to a request on the CTRL channel to synchronise XHTML and VXML forms as a trigger for the VXML browser to execute a conversational turn. A multiplexer intercepts this control command and establishes a virtual voice circuit between the client device and an existing open but unattached voice port. The virtual circuit is established without having to set up an RTP channel. The CTRL signal is then forwarded to an interaction manager so that the conversation can take place. At the end of the conversation the virtual circuit is disconnected.
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