Methods and systems for resolving one or more faults in a security camera include installing an Auto-Executable Function (AEF) on the security camera. The AEF causes the controller to backup the set of user defined configuration settings to a memory of the security camera, reset the security camera back to the set of default configuration settings, reboot the security camera, and restore the set of user defined configuration settings. In many cases, this will resolve many unresolved faults within video camera and place the video camera back online. When this does not resolve a fault, the AEF creates a diagnostic report, wirelessly transmits the diagnostic report to a mobile device of a user, the mobile device identifies a software patch for resolving the fault, and the software patch is uploaded and installed on the security camera.