Invention Grant
- Patent Title: Automated coordinated co-browsing with text chat services
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Application No.: US14670830Application Date: 2015-03-27
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Publication No.: US11756090B2Publication Date: 2023-09-12
- Inventor: Valentine C. Matula , David Skiba , George Erhart
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/0601 ; H04L51/04

Abstract:
Even with the best efforts to design and deliver accurate systems with usable interfaces, customers often encounter difficulties in completing a task using an electronic device, such as completing a form on a web page, using a software application, or navigating an interface. This may be due to a programming error, inaccurate instructions, or an unusual situation not contemplated by the programmers or designers. Without interaction with a human agent, a cue may be provided to the user upon detection of an issue for completing the task. A co-browse operation may be automatically initiated to provide a cue selected in accord with the issue that thereby allows the user to complete the task.
Public/Granted literature
- US20160283995A1 AUTOMATED COORDINATED CO-BROWSING WITH TEXT CHAT SERVICES Public/Granted day:2016-09-29
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