Communication quality of a terminal device which directly connects to a macro cell base station is guaranteed and communication quality of a terminal device which connects to the macro cell base station via a relay apparatus is guaranteed. A communication control system includes: an acquisition unit that acquires communication status information including a past communication traffic volume between the macro cell base station and a relay apparatus 20; a setting unit that presets a first permitted communication traffic volume for a first communication period during which a communication traffic volume between the macro cell base station and the relay apparatus 20 is equal to or more than a specified communication traffic volume, and a second permitted communication traffic volume for a second communication period during which the communication traffic volume is less than the specified communication traffic volume, on the basis of the communication status information; a measurement unit that measures a current communication traffic volume between the macro cell base station and the relay apparatus 20; and a control unit that controls the second permitted communication traffic volume on the basis of the measured current communication traffic volume.