- 专利标题： Method and apparatus for navigating an automated telephone system
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申请号： US14616462申请日： 2015-02-06
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公开(公告)号： US10178232B1公开(公告)日： 2019-01-08
- 发明人: Susan Cheek , Shawn Storie
- 申请人： Creative Empowering Solutions, LLC
- 申请人地址： US TX Dallas
- 专利权人： Creative Empowering Solutions, LLC
- 当前专利权人： Creative Empowering Solutions, LLC
- 当前专利权人地址： US TX Dallas
- 代理机构： Pizarro Allen PC
- 主分类号： H04M3/493
- IPC分类号： H04M3/493
摘要：
A system and method of navigating an automated telephone answering system (TAS) may include recording incoming and outgoing portions of a call with the TAS, separating the recording into a series of prompt-response segments, customizing at least one response, and storing the segments as a script for use in subsequent calls to the TAS.
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