公开(公告)号：US10542145B1

公开(公告)日：2020-01-21

申请号：US16206799

申请日：2018-11-30

申请人： Creative Empowering Solutions, LLC

发明人： Susan Cheek ,  Shawn Storie

IPC分类号： H04M3/493

摘要： A system and method of navigating an automated telephone answering system (TAS) may include recording incoming and outgoing portions of a call with the TAS, separating the recording into a series of prompt-response segments, customizing at least one response, and storing the segments as a script for use in subsequent calls to the TAS.

公开(公告)号：US10178232B1

公开(公告)日：2019-01-08

申请号：US14616462

申请日：2015-02-06

申请人： Creative Empowering Solutions, LLC

发明人： Susan Cheek ,  Shawn Storie

IPC分类号： H04M3/493

摘要： A system and method of navigating an automated telephone answering system (TAS) may include recording incoming and outgoing portions of a call with the TAS, separating the recording into a series of prompt-response segments, customizing at least one response, and storing the segments as a script for use in subsequent calls to the TAS.