- 专利标题： Dynamic topic guidance in the context of multi-round conversation
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申请号： US15581798申请日： 2017-04-28
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公开(公告)号： US10044862B1公开(公告)日： 2018-08-07
- 发明人: Keke Cai , Jing Ding , Li Zhang , Shiwan Zhao , Zhong Su
- 申请人： International Business Machines Corporation
- 申请人地址： US NY Armonk
- 专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址： US NY Armonk
- 代理机构： McGinn IP Law Group, PLLC
- 代理商 Vazken Alexanian
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; H04M3/51 ; G06Q10/06 ; G06N3/08 ; G10L25/63 ; G10L15/18 ; G10L25/87
摘要：
A topic guidance method, system, and computer program product for creating a conversation model by learning a conversation pattern from a customer response to a conversation topic segment and suggesting a conversation topic for the agent to engage the customer in the conversation topic based on a customer response associated with the conversation model.
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