The invention discloses a webhook-based power grid service integration method, which comprises the following steps of: if login information from a user is received, obtaining a query type of the user;sending a verification information request to a user, and receiving a real-time instruction from the user in real time; calling a corresponding power grid database according to the real-time instruction, and finding out real-time data under the real-time instruction; sending the real-time data to the user; storing a historical record interacting with the user; by improving the universal webhook protocol and applying the universal webhook protocol to integration of the intelligent customer service robot and the power grid service, the timeliness and intelligence of the power grid service are improved. Through the protocol, historical records are stored in the service data transmission process, session context data are kept, and the protocol is in butt joint with a service system in a pluggable mode in an intelligent customer service robot customer service multi-round conversation scene.