The invention provides an implementation method and an implementation system for access of workflow. The system comprises a gateway and a central controller, a SoftACD server, a CTI server, an SN server, a media server, a storage server, a management server and a report server connected with the gateway via a bus. The media server, the storage server, the management server and the report server are independently arranged in different hardware or jointly arranged in same hardware. The SoftACD server, the CTI server and the SN server are independently arranged in different hardware. The method and the system provided by the invention are strong in preview and outbound function, complete in knowledge base and comprehensive in short massage service function, support an E-mail function, and are diverse in online payment functions.