The invention provides a routing processing method and routing processing system. The routing processing system may comprise an access module used for receiving access requests from multiple access channels; and a routing processing module used for determining seat services for the access requests based on a double-matrix structure, wherein a first matrix in the double-matrix structure is a mapping relationship which is consisted of a request access point and a request queue, and a second matrix is a mapping relationship which is consisted of a request queue and a seat group. By implementation of the method and the system, routing can be carried out for the access request from the multiple access channels, and the routing processing efficiency of each request is improved remarkably.