The invention discloses a heterogeneous network operation and maintenance management method based on user perception. The method comprises the steps that 1, heterogeneous network operation and maintenance data are collected by a base station and a network monitoring node; 2, the obtained heterogeneous network operation and maintenance data are processed in a unified mode, and a unified operation and maintenance data model is built; 3, correlation analysis is carried out on the heterogeneous network operation and maintenance data and network faults according to the built operation and maintenance data model to achieve network fault positioning; 4, the network node independently analyzes the positioned faults, adjusts corresponding operation and maintenance data and achieves fault self recovering and network optimization. After network operation and maintenance data excavation analysis and network fault positioning, network self recovering is achieved by optimizing network parameters, user experience is improved, and network intelligent operation and maintenance are achieved.