公开(公告)号：US20240273643A1

公开(公告)日：2024-08-15

申请号：US18374847

申请日：2023-09-29

Applicant: CLAAS Selbstfahrende Erntemaschinen GmbH

Inventor： Scott Wellensiek ,  Christoph Tetzlaff ,  G. Eric Raby ,  Timothy Conrad ,  Brian Abrahams ,  Jeffrey Tilden ,  Daryl Theis ,  Mark Turnis ,  Patricio Frangella

IPC: G06Q50/02 ,  G06Q10/0631 ,  G06Q10/0834 ,  G06Q10/0835 ,  G06Q10/0875 ,  G06Q10/20

CPC classification number: G06Q50/02 ,  G06Q10/06312 ,  G06Q10/0834 ,  G06Q10/08355 ,  G06Q10/0875 ,  G06Q10/20

Abstract: A method for providing technical service to an agricultural working machine is provided. A digital service module of a server coordinating the technical service receives a request for service, the request for service including at least one part and at least one service needed to fix a problem with the agricultural working machine. The server includes a database, which stores information about locations of parts (which may be in service vehicles, locations assigned to service providers, or at a central storage), service providers, and part runners. The digital service module determines: (i) possible service events at which the service provider can fix the problem of the agricultural working machine; (ii) possible routes for the part runners to deliver the at least one part from central storage; (iii) the part runner, from a plurality of available part runners, to deliver the part; (iv) the service vehicle, from a plurality of available service vehicles, to provide the service; and (v) the at least one part, from a plurality of parts usable for the service.