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81.发明申请公开(公告)号：US20210134283A1
公开(公告)日：2021-05-06
申请号：US16668371
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: G10L15/22 , H04M3/51 , H04M3/42 , G10L15/18 , G10L15/02 , G10L15/30 , G10L15/06 , G10L15/183 , G06N20/00 , G06Q30/06 , G06Q30/02
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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公开(公告)号：US20210134282A1
公开(公告)日：2021-05-06
申请号：US16668328
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: G10L15/22 , G06Q30/00 , G06N3/00 , G06N5/02 , G06N20/00 , G06N5/04 , G10L15/30 , G10L15/18 , G10L13/04 , G10L13/033
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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83.发明申请公开(公告)号：US20210133822A1
公开(公告)日：2021-05-06
申请号：US16668490
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for call advertisement includes: establishing a call between a customer and an agent of a contact center; monitoring the call; determining an ad based on the monitoring; determining a time or event to send the ad to the customer; and sending the ad to the customer when the time or event occurs. A system for call advertisement includes: a processor configured to monitor a call between a customer and an agent, for at least one of context, keywords, tones, emotions, demographics, psychographics, or an identifier of the customer, and to provide an ad to a device of the customer during the call pursuant to the monitoring; and a database for storing the ad.
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84.发明申请公开(公告)号：US20210133821A1
公开(公告)日：2021-05-06
申请号：US16668463
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for chat advertisement includes: monitoring a chat session between a customer and an agent of a contact center; determining an ad based on the monitoring; determining a time or an event to send the ad to the customer; and sending the ad to the customer when the time or the event occurs. A system for chat advertisement includes: a processor configured to monitor a chat session between a customer and an agent, for at least one of context, keywords, tones, emotions, demographics, psychographics, or an identifier of the customer, and to provide an ad to a device of the customer during the chat session pursuant to the monitoring; and a database for storing the ad.
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85.发明申请公开(公告)号：US20210133804A1
公开(公告)日：2021-05-06
申请号：US16668480
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for call advertisement includes: establishing a call between a customer and an agent of a contact center; monitoring the call; determining an ad based on the monitoring; determining a time or event to send the ad to the customer; and sending the ad to the customer when the time or event occurs. A system for call advertisement includes: a processor configured to monitor a call between a customer and an agent, for at least one of context, keywords, tones, emotions, demographics, psychographics, or an identifier of the customer, and to provide an ad to a device of the customer during the call pursuant to the monitoring; and a database for storing the ad.
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Patent Agency Ranking
公开(公告)号：US20210133799A1
公开(公告)日：2021-05-06
申请号：US16670361
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed are various implementations directed to systems, processes, methods, and other implementations for cross-channel call attribution by analyzing features and aspects of the incoming call—not just the call-in phone number—to more accurately determine the advertising channel actually attributable for the consumer calling in and/or allocate attribution for a consumer call-in to one or more channels accordingly.
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公开(公告)号：US20210133798A1
公开(公告)日：2021-05-06
申请号：US16670333
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed are various implementations directed to systems, processes, methods, and other implementations for cross-channel call attribution by analyzing features and aspects of the incoming call—not just the call-in phone number—to more accurately determine the advertising channel actually attributable for the consumer calling in and/or allocate attribution for a consumer call-in to one or more channels accordingly.
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公开(公告)号：US20210133797A1
公开(公告)日：2021-05-06
申请号：US16670324
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed are various implementations directed to systems, processes, methods, and other implementations for cross-channel call attribution by analyzing features and aspects of the incoming call—not just the call-in phone number—to more accurately determine the advertising channel actually attributable for the consumer calling in and/or allocate attribution for a consumer call-in to one or more channels accordingly.
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公开(公告)号：US20210133796A1
公开(公告)日：2021-05-06
申请号：US16670292
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed are various implementations directed to systems, processes, methods, and other implementations for cross-channel call attribution by analyzing features and aspects of the incoming call—not just the call-in phone number—to more accurately determine the advertising channel actually attributable for the consumer calling in and/or allocate attribution for a consumer call-in to one or more channels accordingly.
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公开(公告)号：US20210133764A1
公开(公告)日：2021-05-06
申请号：US16668378
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: G06Q30/00 , H04M3/42 , H04M3/493 , H04M3/51 , H04M3/523 , G06Q50/00 , G06F21/32 , G10L15/26 , G10L15/18
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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