-
公开(公告)号：US20210135856A1
公开(公告)日：2021-05-06
申请号：US16670279
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed is a contact center that stores data related to a consumer in a blockchain. More specifically, disclosed is a methodology for conducting and concluding a communication with the consumer; creating a record of the communication; encrypting the record of the communication with asymmetric cryptography; and updating the blockchain with the record of the communication.
-
公开(公告)号：US20210135845A1
公开(公告)日：2021-05-06
申请号：US16670251
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed is a contact center that stores data related to a consumer in a blockchain. More specifically, disclosed is a methodology for conducting and concluding a communication with the consumer; creating a record of the communication; encrypting the record of the communication with asymmetric cryptography; and updating the blockchain with the record of the communication.
-
公开(公告)号：US20210135844A1
公开(公告)日：2021-05-06
申请号：US16670230
申请日：2019-10-31
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: Disclosed is a contact center that stores data related to a consumer in a blockchain. More specifically, disclosed is a methodology for conducting and concluding a communication with the consumer; creating a record of the communication; encrypting the record of the communication with asymmetric cryptography; and updating the blockchain with the record of the communication.
-
公开(公告)号：US20210133819A1
公开(公告)日：2021-05-06
申请号：US16668431
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for billboards in a data management platform (DMP) includes: receiving an indication from a user during an interaction between the user and an agent that the user would like to hear an offer; determining at least one offer to play to the customer; determining statistics regarding at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on; determining measurements for KPIs regarding at least one of the interaction or the at least one offer, and other metrics; generating one or more billboards using the statistics and the measurements; and announcing the one or more billboards to one or more of clients, contact centers, or customers. The billboards comprise at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on.
-
公开(公告)号：US20210133818A1
公开(公告)日：2021-05-06
申请号：US16668418
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for billboards in a data management platform (DMP) includes: receiving an indication from a user during an interaction between the user and an agent that the user would like to hear an offer; determining at least one offer to play to the customer; determining statistics regarding at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on; determining measurements for KPIs regarding at least one of the interaction or the at least one offer, and other metrics; generating one or more billboards using the statistics and the measurements; and announcing the one or more billboards to one or more of clients, contact centers, or customers. The billboards comprise at least one of the characteristics, features, or aspects of the at least one offer that customers have indicated as liking or have acted on.
-
Patent Agency Ranking
66.发明申请公开(公告)号：US20210133784A1
公开(公告)日：2021-05-06
申请号：US16668542
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A method for proactive marketing includes: receiving information that an event is expected to happen or is happening; determining attributes of customers that will be affected by the event; and taking action based on the determined attributes. A system for proactive marketing includes: an intelligent database for storing interaction data of customers; and a data management platform (DMP) configured to receive customer data from the intelligent database, determine attributes of customers that will be affected by an event, and take action based on the determined attributes. A proactive marketing platform includes: data sources; and a marketing and ad platform configured to receive data from the data sources, determine attributes based on the data; and take action based on the determined attributes.
-
公开(公告)号：US20210133780A1
公开(公告)日：2021-05-06
申请号：US16668519
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A system for marketing automation includes: an intelligent database configured to extract information regarding a customer; and a marketing and ad platform configured to generate and provide real-time ads to the customer or to a contact center. The intelligent database is configured to extract the information from a text conversation or a voice conversation between the customer and an agent. The information comprises demographics of the customer. The information comprises at least one of personality type, education, race, generation, ethnicity, accent, psychographics, city, zip code, state, previous issues, marital status, number of children, or home value. The intelligent database is configured to extract the information from customer relationship management (CRM), from context, from a 3rd party, from a voice conversation, or from a chat conversation.
-
公开(公告)号：US20210133779A1
公开(公告)日：2021-05-06
申请号：US16668509
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A system for marketing automation includes: an intelligent database configured to extract information regarding a customer; and a marketing and ad platform configured to generate and provide real-time ads to the customer or to a contact center. The intelligent database is configured to extract the information from a text conversation or a voice conversation between the customer and an agent. The information comprises demographics of the customer. The information comprises at least one of personality type, education, race, generation, ethnicity, accent, psychographics, city, zip code, state, previous issues, marital status, number of children, or home value. The intelligent database is configured to extract the information from customer relationship management (CRM), from context, from a 3rd party, from a voice conversation, or from a chat conversation.
-
公开(公告)号：US20210133778A1
公开(公告)日：2021-05-06
申请号：US16668499
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi
Abstract: A system for marketing automation includes: an intelligent database configured to extract information regarding a customer; and a marketing and ad platform configured to generate and provide real-time ads to the customer or to a contact center. The intelligent database is configured to extract the information from a text conversation or a voice conversation between the customer and an agent. The information comprises demographics of the customer. The information comprises at least one of personality type, education, race, generation, ethnicity, accent, psychographics, city, zip code, state, previous issues, marital status, number of children, or home value. The intelligent database is configured to extract the information from customer relationship management (CRM), from context, from a 3rd party, from a voice conversation, or from a chat conversation.
-
公开(公告)号：US20210133765A1
公开(公告)日：2021-05-06
申请号：US16668391
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
-
-
-
-
-
-
-
-
-
Search Results
102
records
(took 0.028 seconds)
