公开(公告)号：US20120263285A1

公开(公告)日：2012-10-18

申请号：US13482841

申请日：2012-05-29

Applicant: Anthony Rajakumar ,  Lisa Guerra ,  Torsten Zeppenfeld ,  Vipul Vyas

Inventor： Anthony Rajakumar ,  Lisa Guerra ,  Torsten Zeppenfeld ,  Vipul Vyas

IPC: H04M3/00

CPC classification number: H04M15/47 ,  G06F21/32 ,  G06Q20/4016 ,  G10L17/00 ,  G10L17/005 ,  G10L17/22 ,  H04M3/2281 ,  H04M3/385 ,  H04M3/42059 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6027 ,  H04M2215/0148

Abstract: Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving, via a fraud notification system, notification of a fraud event associated with a customer account, the fraud event comprising a time stamp, determining, via a call selection module, unique voice samples or models from call events obtained within a time frame that is temporally proximate the fraud event, and generating a timeline presentation that includes each unique voice sample or model identified in the call events based upon a time stamp associated with the call events.

Abstract translation: 本文提供了用于消除呼叫数据的系统，方法和媒体。 一些示例性方法包括经由欺诈通知系统接收与客户帐户相关联的欺诈事件的通知，所述欺诈事件包括时间戳，经由呼叫选择模块，从在呼叫选择模块内获得的呼叫事件确定唯一语音样本或模型 时间上接近欺诈事件的时间帧，以及基于与呼叫事件相关联的时间戳来生成包括在呼叫事件中识别的每个唯一语音样本或模型的时间线表示。

公开(公告)号：US20120258769A1

公开(公告)日：2012-10-11

申请号：US13516289

申请日：2010-11-12

Applicant: Kentaro Nagatomo

Inventor： Kentaro Nagatomo

IPC: H04W88/02

CPC classification number: H04M3/42042 ,  G06F3/167 ,  G10L15/26 ,  G10L15/30 ,  H04M3/42195 ,  H04M2201/41

Abstract: A voice input system (100) includes a processing receiving unit (104) that receives identification information of a telephone that is to receive a callback, in order to input a voice, together with a voice recognition process request, a call processing unit (106) that originates a callback based on the identification information of the telephone received by the processing receiving unit (104), a voice data receiving unit (108) that receives voice data of a voice when the callback originated by the call processing unit (106) is received and the user's voice is input, and a voice recognition result storage unit (122) that stores result data which is data of a voice recognition result of the voice data received by the voice data receiving unit (108) in association with the identification information of the telephone.

Abstract translation: 语音输入系统（100）包括处理接收单元（104），其接收要接收回叫的电话的识别信息，以便与语音识别处理请求一起输入语音呼叫处理单元（106） ）发起基于由处理接收单元（104）接收的电话的识别信息的回叫;语音数据接收单元（108），当由呼叫处理单元（106）发起的回叫时接收语音的语音数据， 以及语音识别结果存储单元（122），其存储作为语音数据接收单元（108）接收的语音数据的语音识别结果的数据与结果数据相关联的结果数据 电话信息。

公开(公告)号：US20120134479A1

公开(公告)日：2012-05-31

申请号：US13367001

申请日：2012-02-06

Applicant: AMIT AGHARA ,  PEEYUSH JAISWAL

Inventor： AMIT AGHARA ,  PEEYUSH JAISWAL

IPC: H04M1/64

CPC classification number: H04M3/42221 ,  H04M3/2218 ,  H04M3/5175 ,  H04M2201/41

Abstract: A processor-implemented method, system, and/or computer program product retrieves a voice print of a caller to a call network. A processor generates a first voice print, a second voice print, and a third voice print of a caller who makes a call to a call network. The first voice print, the second voice print, and the third voice print are consolidated into a consolidated voice print. In response to a request for a particular voice print, the requested voice print is selectively retrieved from first voice print, the second voice print, and the third voice print in the consolidated voice print, and then sent to the requester.

Abstract translation: 处理器实现的方法，系统和/或计算机程序产品将呼叫者的语音打印检索到呼叫网络。 处理器产生对呼叫网络进行呼叫的呼叫者的第一语音打印，第二语音打印和第三语音打印。 第一个语音打印，第二个语音打印和第三个语音打印合并到一个统一的语音打印中。 响应于对特定语音打印的请求，从合并语音打印中的第一语音打印，第二语音打印和第三语音打印中选择性地检索所请求的语音打印，然后发送到请求者。

公开(公告)号：US20120072218A1

公开(公告)日：2012-03-22

申请号：US13305053

申请日：2011-11-28

Applicant: Gustavo De Los Reyes ,  Sanjay Macwan

Inventor： Gustavo De Los Reyes ,  Sanjay Macwan

IPC: G10L17/00

CPC classification number: H04M3/2281 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/4936 ,  H04M2201/41

Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.

Abstract translation: 公开了用于跟踪感兴趣的人的系统，方法和计算机可读介质。 方法实施例包括识别感兴趣的人，捕获感兴趣的人的声纹，将接收到的呼叫者的声纹与感兴趣的人的声纹相比较，以及如果呼叫者的声纹是基本匹配的话跟踪呼叫者 感兴趣的人的声波纹。

公开(公告)号：US08139754B2

公开(公告)日：2012-03-20

申请号：US12582387

申请日：2009-10-20

Applicant: Amit Aghara ,  Peeyush Jaiswal

Inventor： Amit Aghara ,  Peeyush Jaiswal

IPC: H04M5/00 ,  H04M1/64

CPC classification number: H04M3/42221 ,  H04M3/2218 ,  H04M3/5175 ,  H04M2201/41

Abstract: A system is presented for logging and recording a call to a call network. The system comprises a voice print logic for generating a voice print of a caller who is making a call to a call network. A telecom routing switch generates a correlated telecom router switch log file by appending the voice print of the caller to a telecom router switch log file for the call. A telecom software system generates a correlated telecom software system log file by appending the voice print of the caller to a telecom software system log file for the call. A contact center agent generates a correlated contact center agent log file by appending the voice print of the caller to a contact center agent log file for the call. The voice print is utilized to retrieve and to consolidate the correlated telecom router switch log file, the correlated telecom software system log file, and the correlated contact center agent log file into a single correlated file for the call.

Abstract translation: 提出了一种用于记录和记录呼叫到呼叫网络的系统。 该系统包括用于生成正在呼叫呼叫​​网络的呼叫者的语音打印的语音打印逻辑。 电信路由交换机通过将呼叫者的语音打印附加到用于呼叫的电信路由器交换机日志文件来生成相关的电信路由器交换机日志文件。 电信软件系统通过将呼叫者的语音打印附加到用于呼叫的电信软件系统日志文件来生成相关的电信软件系统日志文件。 联络中心代理通过将呼叫者的语音打印附加到呼叫的联络中心代理日志文件来生成相关的联络中心代理日志文件。 语音打印用于检索并将相关的电信路由器交换机日志文件，相关的电信软件系统日志文件和相关的联络中心代理日志文件合并到用于该呼叫的单个相关文件中。

公开(公告)号：US20120051525A1

公开(公告)日：2012-03-01

申请号：US13292436

申请日：2011-11-09

Applicant: Mazin GILBERT

Inventor： Mazin GILBERT

IPC: G10L17/00 ,  H04M1/64

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A method includes registering a voice of a party in order to provide voice verification for communications with an entity. A call is received from a party at a voice response system. The party is prompted for information and verbal communication spoken by the party is captured. A voice model associated with the party is created by processing the captured verbal communication spoken by the party and is stored. The identity of the party is verified and a previously stored voice model of the party, registered during a previous call from the party, is updated. The creation of the voice model is imperceptible to the party.

Abstract translation: 一种方法包括登记一方的声音以便为与实体的通信提供语音验证。 从语音响应系统的一方接收到呼叫。 党被提示信息和党的口头沟通被捕获。 与派对相关联的语音模型是通过处理由该方所说出的所捕获的口头通信来存储的。 验证方的身份，并更新先前存储的在该方的先前呼叫中注册的该方的语音模型。 声音模式的创建是党无法察觉的。

公开(公告)号：US08117035B2

公开(公告)日：2012-02-14

申请号：US11737963

申请日：2007-04-20

Applicant: Fred Runge ,  Juergen Emhardt

Inventor： Fred Runge ,  Juergen Emhardt

IPC: G10L21/00

CPC classification number: H04M3/42 ,  G10L17/22 ,  H04M3/38 ,  H04M3/385 ,  H04M2201/18 ,  H04M2201/41 ,  H04M2203/6054

Abstract: A method and device for verification of an identity of a subscriber of a communication service on a telecommunications network is provided. The communication service requires authentication of the subscriber. The verification includes comparing a reference biometric with at least one biometric characteristic detected from a biometric sample of the subscriber, in order to provide the subscriber with access to the restricted communication service. The reference biometric can be adapted and used for verification purposes based on the different security requirements of the various communication services provided on the telecommunications network.

Abstract translation: 提供了用于验证电信网络上的通信服务的用户的身份的方法和设备。 通信服务需要认证用户。 验证包括将参考生物特征与从用户的生物特征样本检测到的至少一个生物特征进行比较，以便向订户提供对受限通信服务的访问。 基于在电信网络上提供的各种通信服务的不同安全性要求，参考生物特征可以被适配和用于验证目的。

公开(公告)号：US20110286585A1

公开(公告)日：2011-11-24

申请号：US12951790

申请日：2010-11-22

Applicant: Stephen Lee Hodge

Inventor： Stephen Lee Hodge

IPC: H04M1/66

CPC classification number: H04M3/382 ,  G10L15/08 ,  G10L15/083 ,  G10L2015/088 ,  H04L12/28 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/126 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/4211 ,  H04M3/42221 ,  H04M7/1295 ,  H04M17/305 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/12 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10 ,  H04W28/18

Abstract: A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Abstract translation: 提供安全电话呼叫管理系统，用于在机构设施中验证电话系统的用户。 电话呼叫管理系统的用户的认证是通过使用个人识别号码，生物测定装置和/或射频装置来实现的。 安全电话呼叫管理系统包括能够基于用户帐户中的资金限制对系统的访问的会计软件，并且包括能够对系统进行广泛或本地改变的管理软件。 系统监视电话呼叫中的对话以检测会话音频中的第一特征的存在，如果第一特征与用户或被叫方的生物特征信息的第二特征不匹配，则终止电话呼叫。

公开(公告)号：US08059790B1

公开(公告)日：2011-11-15

申请号：US11555584

申请日：2006-11-01

Applicant: Thomas L. Paterik ,  Farni B. Weaver ,  Irwin Joseph Butac Acosta ,  Philip M. Kunkel

Inventor： Thomas L. Paterik ,  Farni B. Weaver ,  Irwin Joseph Butac Acosta ,  Philip M. Kunkel

IPC: H04M1/64

CPC classification number: G06F17/27 ,  G10L15/1822 ,  H04L63/1408 ,  H04L63/30 ,  H04L65/604 ,  H04L67/30 ,  H04M3/2281 ,  H04M2201/41

Abstract: Methods and systems are provided for natural-language surveillance of packet-based communications. Speech data is received, representing at least part of a speech session. The speech data is compared with at least one speech-characteristics profile in an automated manner. The comparing step comprises using natural-language-processing (NLP) to compare the speech data with the profiles on at least one of a lexical level, a syntactic level, a semantic level, a discourse level, and a pragmatic level. It is determined in an automated manner whether the speech data matches any of the profiles. If the speech data matches at least one profile, an indication that the speech data matches the at least one matching profile is responsively stored.

Abstract translation: 为基于分组的通信的自然语言监控提供了方法和系统。 语音数据被接收，代表语音会话的至少一部分。 语音数据以自动化方式与至少一个语音特征曲线进行比较。 比较步骤包括使用自然语言处理（NLP）来将语音数据与词汇级别，句法级别，语义级别，话语级别和语用级别中的至少一个进行比较。 以自动方式确定语音数据是否匹配任何简档。 如果语音数据与至少一个简档匹配，则响应地存储语音数据与至少一个匹配简档匹配的指示。

公开(公告)号：US07995713B2

公开(公告)日：2011-08-09

申请号：US11396789

申请日：2006-04-03

Applicant: Roger A. Fratti

Inventor： Roger A. Fratti

IPC: H04M1/64 ,  H04B17/02

CPC classification number: H04M3/56 ,  H04M3/568 ,  H04M2201/41

Abstract: The audio signals associated with different co-located groups of talkers in a teleconference are detected (e.g., by comparing the voiceprint for the current talker group with stored voiceprints corresponding to all of the co-located teleconference participants) and processed using different and appropriate automatic gain control (AGC) levels, where each group has a corresponding stored AGC level. Depending on the embodiment, each group may have one or more participants.

Abstract translation: 检测到与电话会议中的不同同位置的通话者组相关联的音频信号（例如，通过将当前讲话者组的声波图与对应于所有同位的电话会议参与者的已存储的声纹相比较）并使用不同且适当的自动 增益控制（AGC）电平，其中每个组具有相应的存储的AGC电平。 根据实施例，每个组可以具有一个或多个参与者。