公开(公告)号：US20210319883A1

公开(公告)日：2021-10-14

申请号：US16946903

申请日：2020-07-10

Applicant: salesforce.com, inc.

Inventor： Nadeem Ahmed ,  Sameer K. Bhatia

IPC: G16H40/20 ,  G16H20/00 ,  G16H50/30 ,  G16H10/60

Abstract: Systems and methods may include obtaining data identifying a plurality of cancelled health-related appointments for a plurality of patient records stored in a database, the cancelled health-related appointments related to a shared health event; identifying one or more treatments associated with each cancelled health related appointment; for each cancelled health-related appointment, categorizing the identified one or more treatments into any one of a plurality of risk categories ranging from a lowest risk to a highest risk; receiving data about a current reopening phase of the shared health event, the current reopening phase being one of a plurality of reopening phases ranging from a lowest risk reopening phase to a highest risk reopening phase; determining a score for each patient based on a risk category associated with a patient and the current reopening phase; and rescheduling the patients for return appointments based on a score determined for each of the patients.

公开(公告)号：US20210319882A1

公开(公告)日：2021-10-14

申请号：US16946660

申请日：2020-06-30

Applicant: salesforce.com, inc.

Inventor： Nadeem Ahmed ,  Andrew M. Garner ,  Zak Ahmed ,  Sameer K. Bhatia

IPC: G16H40/20 ,  G16H10/60 ,  G16H50/30 ,  G16H20/00

Abstract: Systems and methods for performing health assessment may include a database system implemented using a server system, the database system configurable to cause: obtaining, from a database, data identifying a plurality of cancelled health-related appointments for a plurality of patient records stored in the database, the cancelled health-related appointments being associated with a shared health event; identifying one or more treatments associated with each cancelled health related appointment; for each cancelled health related appointment, categorizing the identified one or more treatments into any one of a plurality of risk categories ranging from a lowest risk to a highest risk; storing or updating one or more data objects in the database to identify the categorized one or more treatments in association with the patient records; assessing each patient record based on the risk category of the associated categorized one or more treatments and based on medical history data stored in the patient record; and communicating assessment data identifying assessment of each patient record to an appointment scheduling system implemented using a server system, the appointment scheduling system configurable to engage the plurality of patients for return appointments.

公开(公告)号：US20210319052A1

公开(公告)日：2021-10-14

申请号：US16845921

申请日：2020-04-10

Applicant: salesforce.com, inc.

Inventor： Jacob Jonghan Park ,  Rohit Agrawal ,  Thomas Fanghaenel

IPC: G06F16/33 ,  G06F16/338 ,  G06F16/17 ,  G06F16/182 ,  G06F21/62

Abstract: Techniques are disclosed relating to probabilistic data structures. A database node may maintaining a probabilistic data structure capable of encoding database keys. The probabilistic data structure may include a plurality of levels that are each capable of storing an indication of a transition between successive characters in a database key. The database node may insert a particular database key into the probabilistic data structure and the particular database key may comprise a series of characters. The inserting may include setting, for each transition between successive characters of the series of characters, an indication in a corresponding level of the plurality of levels that is indicative of that transition. The database node may further maintain lineage information specifying one or more lineages that correspond to the transition.

公开(公告)号：US20210318997A1

公开(公告)日：2021-10-14

申请号：US17358573

申请日：2021-06-25

Applicant: salesforce.com, inc.

Inventor： Jan Asita FERNANDO ,  Samarpan JAIN ,  Matthew DAVIDCHUK ,  Valliappan ANNAMALAI NATARAJAN ,  Alexey SYOMICHEV ,  Cody MARCEL ,  Seshank KALVALA ,  Sahil RAMRAKHYANI ,  Alexandre HERSANS

IPC: G06F16/21 ,  G06F16/24 ,  G06F16/28

Abstract: A method is provided for processing a query. In some embodiments, the method includes creating a historical schema defining an ordered set of fields based on a current schema of an object and a field modification of the current schema. The method includes inserting, based on the field modification, a new field at an end of the historical schema and archiving records into a second storage device. The method includes receiving a query, which includes a command specifying a subset of fields and which indicates a non-current field. The method includes searching in the second storage device for archive records having a second schema including the subset of fields and the non-current field. The first and second schemas follow the field order in accordance with the historical schema. The method further includes accessing the subset of fields and the non-current field in accordance with the command.

公开(公告)号：US11144398B2

公开(公告)日：2021-10-12

申请号：US16702129

申请日：2019-12-03

Applicant: salesforce.com, inc.

Inventor： Mark F. Wilding

IPC: G06F9/44 ,  G06F11/14 ,  G06F8/60 ,  G06F9/48 ,  G06F9/54 ,  G06F11/36 ,  G06F16/23 ,  G06F21/51 ,  G06F21/54

Abstract: Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario. In various embodiments, the computer system includes additional features such as an application programming interface (API), a remote routing engine, a workflow engine, a reasoning engine, a security engine, and a testing engine.

公开(公告)号：US20210311938A1

公开(公告)日：2021-10-07

申请号：US17353009

申请日：2021-06-21

Applicant: salesforce.com, inc.

Inventor： Pratheesh Ezhapilly Chennen ,  Vishwajit Kumar ,  Siddharth Samant

IPC: G06F16/2453 ,  G06F11/34 ,  G06K9/62 ,  G06F11/30 ,  G06F11/32 ,  G06F16/25

Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating early detection and warning for system bottlenecks in an on-demand services environment according to one embodiment. In one embodiment and by way of example, a method includes detecting waits during processing of a query within a processing pipeline, wherein the waits include one or more of application-specific waits and database-specific waits; diagnosing the waits to identify a wait that has turned into a bottleneck; classifying one or more types of issues causing the wait to turn into the bottleneck; generating an alert having associated information detailing the issues based on the one or more types and a location of the wait within the processing pipeline; and transmitting the alert to facilitate correction activities.

公开(公告)号：US11138222B2

公开(公告)日：2021-10-05

申请号：US15217002

申请日：2016-07-22

Applicant: salesforce.com, inc.

Inventor： Latesh Semlani ,  Tarundeep Batra ,  Parth Vijay Vaishnav ,  Pawan Nachnani

IPC: G06F16/25

Abstract: A system receives an object selection, and outputs the object. The system receives a first service selection, outputs the first service's object, receives a second service selection, and outputs the second service's object. The system receives selections of the object's first field and the first service object's field, and stores first metadata that maps between the object's first field and the first service object's field. The system receives selections of the object's second field and the second service object's field, and stores second metadata that maps between the object's second field and the second service object's field. The system updates an object instance by using the first metadata to send first request data to the first service and receive first response data from the first service, and by using the second metadata to send second request data to the second service and receive second response data from the second service.

公开(公告)号：US20210304259A1

公开(公告)日：2021-09-30

申请号：US16836696

申请日：2020-03-31

Applicant: Salesforce.com, Inc.

Inventor： Daniel Thomas Harrison

IPC: G06Q30/02 ,  H04N21/475 ,  H04N21/458 ,  G10L15/22

Abstract: Systems and methods for generating customized content based on a streaming content are described. A server computing system streams content from an online content provider to an output device, the content including one or more programs. The computing system receives a first voice command while the one or more programs is being streamed to the output device. The computing system stores information associated with a program being streamed to the output device responsive to receiving the first voice command from a user associated with the output device during a first time interval. The computing system generates customized content based at least on the stored information associated with the program being streamed to the output device. The computing system delivers the customized content to the user during a second time interval.

公开(公告)号：US20210303535A1

公开(公告)日：2021-09-30

申请号：US17347156

申请日：2021-06-14

Applicant: salesforce.com, inc.

Inventor： Bruno Roustant ,  Juan Camilo Rodriguez Duran

IPC: G06F16/22 ,  G06F16/27 ,  G06F16/901

Abstract: A minimal distinguishing prefix (MDP) is computed for terms included in a list of terms. The MDP for a term is the minimal prefix that differentiates the term from the immediately preceding term. Lengths of the computed MDPs are compared, and a set of MDPs is selected for inclusion in a trie. A trie generator generates a trie including a plurality of leaf nodes based on the selected MDPs, where each leaf node in the trie corresponds to a respective one of the selected MDPs, such that the terms accessible through a particular leaf node include the term corresponding to the respective one of the selected MDPs and any other terms positioned in the list between that term and a term corresponding to a next one of the selected MDPs in the trie.

公开(公告)号：US20210303337A1

公开(公告)日：2021-09-30

申请号：US17346099

申请日：2021-06-11

Applicant: salesforce.com, inc.

Inventor： Nicholas Bailey ,  Jon Stahl ,  David Manelski ,  Michael McCormick ,  Nicholaus Lacock

IPC: G06F9/46 ,  G06F21/62 ,  G06F12/0815 ,  G06F9/50 ,  G06F9/54

Abstract: A computer implemented method manages access to resources of a cloud platform. The method includes retrieving, at a computing device of the cloud platform, context data and load policies for a requestor and an identified resource, combining, by the computing device, loaded policies with context data into a combined data structure, evaluating, by the computing device, a resource request and apply policies for requestor based on role of requestor using the combined data structure, generating, by the computing device, resource permissions for the requestor, and returning, by the computing device, resource permissions to the requestor.