知搜-全球专利检索

  1. Login
  2. Sign Up

Search Results

47 records (took 0.022 seconds)

    Application navigation
    35.
    发明授权
    Application navigation 有权

    公开(公告)号：US11182056B2

    公开(公告)日：2021-11-23

    申请号：US15884780

    申请日：2018-01-31

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim ,  Behzad Richey ,  Naga Siva Chandra Prasad Pamidi ,  Juyong Kim

    IPC: G06F3/0484 ,  G06F3/0482 ,  G06F16/26 ,  G06F16/25 ,  G06F9/451

    Abstract: Disclosed herein are system, method, and computer program product embodiments for quickly switching between multiple dashboards of an application. An embodiment operates by tracking changes made to a first dashboard of an application. The embodiment receives a selection for a second dashboard of the application. The embodiment stores a first data set and a first data state of the first dashboard in a cache. The embodiment removes the first dashboard from memory. The embodiment loads a second dashboard of the application into memory based on the selection. The embodiment then updates the second dashboard in the memory based on a second data set associated with the second dashboard and the shared data associated with a plurality of dashboards.

    Global filter
    36.
    发明授权
    Global filter 有权

    公开(公告)号：US11086483B2

    公开(公告)日：2021-08-10

    申请号：US15941944

    申请日：2018-03-30

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim

    IPC: G06F3/048 ,  G06F3/0482 ,  G06F9/451 ,  G06F3/0481 ,  G06F3/0485

    Abstract: Disclosed herein are system, method, and computer program product embodiments for using a global filter in an analytics interface. An embodiment operates by rendering a layout listing displayed and hidden filterable data sets. The embodiment renders a global filter tray accessible from the layout by tapping or clicking a global filter icon. The global filter tray displays a list of available filters offered for the filterable data sets. The embodiment applies a selected filter to refine both displayed filterable data sets and the hidden filterable data sets.

    Methods and systems for facilitating customer support using a social post case feed and publisher
    37.
    发明授权
    Methods and systems for facilitating customer support using a social post case feed and publisher 有权

    公开(公告)号：US10366397B2

    公开(公告)日：2019-07-30

    申请号：US16155736

    申请日：2018-10-09

    Applicant: salesforce.com, inc.

    Inventor： Eric Moore ,  Sutthipong Thavisomboon ,  Yuseung Kim ,  Bryan Hart ,  Jaroslaw Kozieronek

    IPC: G06F15/16 ,  G06Q30/00 ,  G06Q50/00 ,  H04L12/58 ,  H04W4/21

    Abstract: Methods and systems are provided for responding to social posts (SPs) on social media channels from a customer service (CS) application of a CRM system. Streams of data from the social media channels are processed to detect relevant SPs, and data from a first SP is identified/retrieved based on automatic rules that find relevant SPs that warrant creation of a CS case and a CS response. A first CS case is created based on the data from the first SP to create a record that includes social content information about the first SP and automatically link the first SP to the CRM system. The social content information includes a message from the first SP and an author of the first SP. The CS application causes the first CS case to be displayed, generates a first response to the first SP, and publishes a first social reply including the first response.

    Responsive line display
    38.
    发明授权
    Responsive line display 有权

    公开(公告)号：US10290127B2

    公开(公告)日：2019-05-14

    申请号：US14665290

    申请日：2015-03-23

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim ,  Jean Elie Bovet

    IPC: G06T11/20

    Abstract: Some embodiments of the present invention include an apparatus for displaying line charts with responsive line thickness using a display screen of a mobile computing system and include a processor, and one or more stored sequences of instructions which, when executed by the processor, cause the processor to receive a request to display a line chart on a display screen of a mobile computing system with the line chart having multiple line segments, determine density of information to be displayed with the line chart, and display the line chart with thickness of lines of the line chart corresponding to the determined density of information. The thickness of the line segments of the line chart is relatively thinner when the line chart includes higher density of information and relatively thicker when the line chart includes lower density of information.

    Chart selection tooltip
    39.
    发明授权
    Chart selection tooltip 有权

    公开(公告)号：US10120544B2

    公开(公告)日：2018-11-06

    申请号：US14665222

    申请日：2015-03-23

    Applicant: salesforce.com, inc.

    Inventor： Yuseung Kim ,  Jean Elie Bovet

    IPC: G06F3/0481 ,  G06F3/0484 ,  G06F3/0482 ,  G06T11/20

    Abstract: Some embodiments of the present invention include an apparatus for enabling a tooltip to view information associated with portions of charts displayed on a display screen of a mobile computing device and include a processor, and one or more stored sequences of instructions which, when executed by the processor, cause the processor to display information associated with a chart on a display screen of a mobile computing system using a first chart type, the information including label information and value information Based on detecting a selection of a portion of the chart, cause the tooltip to be displayed on the display screen of the mobile computing system, the tooltip displaying label information and value information associated with the selected portion of the chart, the tooltip including a navigation tool to enable navigating and updating the tooltip with label information and value information associated with different portions of the chart.

Patent Agency Ranking