公开(公告)号：US11042796B2

公开(公告)日：2021-06-22

申请号：US15421431

申请日：2017-01-31

Applicant: salesforce.com, inc.

Inventor： Kazuma Hashimoto ,  Caiming Xiong ,  Richard Socher

IPC: G06N3/04 ,  G06N3/08 ,  G06F40/30 ,  G06F40/205 ,  G06F40/216 ,  G06F40/253 ,  G06F40/284 ,  G06N3/063 ,  G10L15/18 ,  G10L25/30 ,  G10L15/16 ,  G06F40/00

Abstract: The technology disclosed provides a so-called “joint many-task neural network model” to solve a variety of increasingly complex natural language processing (NLP) tasks using growing depth of layers in a single end-to-end model. The model is successively trained by considering linguistic hierarchies, directly connecting word representations to all model layers, explicitly using predictions in lower tasks, and applying a so-called “successive regularization” technique to prevent catastrophic forgetting. Three examples of lower level model layers are part-of-speech (POS) tagging layer, chunking layer, and dependency parsing layer. Two examples of higher level model layers are semantic relatedness layer and textual entailment layer. The model achieves the state-of-the-art results on chunking, dependency parsing, semantic relatedness and textual entailment.

公开(公告)号：US20210142103A1

公开(公告)日：2021-05-13

申请号：US16718186

申请日：2019-12-18

Applicant: salesforce.com, inc.

Inventor： Tian Xie ,  Kazuma Hashimoto ,  Xinyi Yang ,  Caiming Xiong

IPC: G06K9/62 ,  G06N5/04 ,  G06F40/216

Abstract: An online system that allows users to interact with it using expressions in natural language form includes an intent inference module allowing it to infer an intent represented by a user expression. The intent inference module has a set of possible intents, along with a small set of example natural language expressions known to represent that intent. When a user interacts with the system using a natural language expression for which the intent is not already known, the intent inference module applies a natural language inference model to compute scores indicating whether the user expression textually entails the various example natural language expressions. Based on the scores, the intent inference module determines an intent that is most applicable for the expression. If an intent cannot be determined with sufficient confidence, the intent inference module may further attempt to determine whether the various example natural language expressions textually entail the user expression.