公开(公告)号：US11556781B2

公开(公告)日：2023-01-17

申请号：US16521755

申请日：2019-07-25

Applicant: International Business Machines Corporation

Inventor： Trudy L. Hewitt ,  Kelley Anders ,  Jonathan D. Dunne ,  Lisa Ann Cassidy ,  Jeremy R. Fox ,  Pauric Grant

IPC: G06N3/08 ,  G06N20/00

Abstract: In an approach to determining the effectiveness of a proposed solution, one or more computer processors monitor real-time communications. The one or more computer processors identify or more topics associated with the monitored real-time communications. The one or more computer processors feed the identified one or more topics and associated real-time communications into a solution efficacy model. The one or more computer processors generate based on one or more calculations by the solution efficacy model, an efficacy rating for the identified real-time communications. The one or more computer processors generate a prioritization of the identified real-time communications based on the generated efficacy rating.

公开(公告)号：US11489796B2

公开(公告)日：2022-11-01

申请号：US16703277

申请日：2019-12-04

Applicant: International Business Machines Corporation

Inventor： Trudy L. Hewitt ,  Zachary A. Silverstein ,  Jonathan D. Dunne ,  Liam S. Harpur ,  Qi Li

IPC: H04L51/08 ,  G06N3/04 ,  G06N3/08 ,  H04L51/04 ,  G06F8/71

Abstract: A computer-implemented method and system for arranging, in an ordered hierarchy, attached files as transferred during a discourse history. The computer implemented method includes accessing discourse data associated with a history of discourse communications. In embodiments, the discourse data includes a plurality of discourse attachments transferred in accordance with the history, and the discourse attachments include multiple versions of at least one discourse attachment within the plurality. The method further includes deriving a discourse attachment arrangement (DAA) component based at least in part on the discourse data. The method includes outputting, based at least in part on the DAA component, the multiple versions of the at least one discourse attachment arranged in a hierarchical order.

公开(公告)号：US20220318861A1

公开(公告)日：2022-10-06

申请号：US17223480

申请日：2021-04-06

Applicant: International Business Machines Corporation

Inventor： Zachary A. Silverstein ,  Kelley Anders ,  Daphne Coates ,  Jonathan D. Dunne

IPC: G06Q30/02 ,  G06F40/20 ,  G06Q50/00

Abstract: Disclosed embodiments provide techniques for estimating the accuracy of a user rating score. In embodiments, a user rating score is obtained from a user. Online activity events such as social media posts, purchases, cancellations, online reviews, and/or other activities are analyzed by a computer system to determine a level of agreement between the score the user provided, and the online activity events of the user that pertain to the product and/or service to which the score pertains. A user rating score reliability factor is computed based on the level of agreement and can be made available to stakeholders such as product managers, marketing personnel, and sales teams.

公开(公告)号：US11449683B2

公开(公告)日：2022-09-20

申请号：US17103038

申请日：2020-11-24

Applicant: International Business Machines Corporation

Inventor： Zachary A. Silverstein ,  Kelley Anders ,  Jonathan D. Dunne ,  Liam S. Harpur

IPC: G06F40/35 ,  G06F40/169 ,  G06F40/279 ,  H04L51/04

Abstract: Disentanglement of chat utterances is provided. An analysis of the linguistic collocations and the keywords of the multiple chat utterances and amount of contribution by respective chat users of the plurality of chat users to the multiple chat utterances is performed to determine a level of drift of the linguistic collocations, the keywords, and respective chat users over a course of the multiple chat utterances. Chat utterance entanglement of prior chat utterances is determined using determined level of drift based on the analysis by inferring keyword usage over time and how these keywords are related over the course of the multiple chat utterances. The prior chat utterances related to a particular topic are disentangled by removing certain chat utterances that have a statistically significant level of drift from that particular topic. Removed chat utterances are arranged as a new chat discourse related to a different topic in the chat conversation.

公开(公告)号：US20220189642A1

公开(公告)日：2022-06-16

申请号：US17120545

申请日：2020-12-14

Applicant: International Business Machines Corporation

Inventor： Shunguo Yan ,  Andrew J. Lavery ,  Su Liu ,  Jonathan D. Dunne

IPC: G16H50/80 ,  G06F17/18 ,  G06F17/16

Abstract: A processor may receive congregation data. The congregation data may be associated with a particular area. The processor may analyze the congregation data. The processor may generate a social movement model of the particular area. The processor may generate one or more routes from a first location to a second location in the particular area based on the social movement model. The one or more routes may reduce the level of exposure to an infectious disease.

公开(公告)号：US20220164542A1

公开(公告)日：2022-05-26

申请号：US17103038

申请日：2020-11-24

Applicant: International Business Machines Corporation

Inventor： Zachary A. Silverstein ,  Kelley Anders ,  Jonathan D. Dunne ,  Liam S. Harpur

IPC: G06F40/35 ,  H04L12/58 ,  G06F40/279 ,  G06F40/169

Abstract: Disentanglement of chat utterances is provided. An analysis of the linguistic collocations and the keywords of the multiple chat utterances and amount of contribution by respective chat users of the plurality of chat users to the multiple chat utterances is performed to determine a level of drift of the linguistic collocations, the keywords, and respective chat users over a course of the multiple chat utterances. Chat utterance entanglement of prior chat utterances is determined using determined level of drift based on the analysis by inferring keyword usage over time and how these keywords are related over the course of the multiple chat utterances. The prior chat utterances related to a particular topic are disentangled by removing certain chat utterances that have a statistically significant level of drift from that particular topic. Removed chat utterances are arranged as a new chat discourse related to a different topic in the chat conversation.

公开(公告)号：US11308667B1

公开(公告)日：2022-04-19

申请号：US17120360

申请日：2020-12-14

Applicant: International Business Machines Corporation

Inventor： Zachary A. Silverstein ,  Trudy L. Hewitt ,  Saswati Dana ,  Mayoore Selvarasa Jaiswal ,  Jonathan D. Dunne

IPC: G06T11/20 ,  G06V30/422 ,  G06F16/901

Abstract: A computer-implemented method is provided. The embodiments include evaluating, by one or more processors, a specimen chart relative to a chart erratum model that has features mapped to an optimum state for a first chart type. The method also includes generating a first risk score for a first sample feature of the specimen chart. The first risk score may include a delta from the optimum state. The method also includes refactoring the specimen chart to mitigate the first risk score of the first sample feature.

公开(公告)号：US20220088414A1

公开(公告)日：2022-03-24

申请号：US17029152

申请日：2020-09-23

Applicant: International Business Machines Corporation

Inventor： Zachary A. Silverstein ,  Kelley Anders ,  Jonathan D. Dunne ,  Liam S. Harpur

IPC: A61N5/10 ,  G16H70/20 ,  G16H50/20 ,  G16H50/70 ,  G16H50/30 ,  G16H40/67 ,  G16H20/40

Abstract: A set of baseline treatment information is received. From the set of baseline treatment information, a set of incidental information is determined. Based on the set of baseline treatment information and the set of incidental information, a treatment mitigation area is generated. Based on the set of baseline treatment information, the set of incidental information, and the treatment mitigation area, a treatment mitigation model is created. An affected individual is identified, based on the treatment mitigation model. The affected individual is notified of one or more treatment mitigation recommendations.

公开(公告)号：US11277453B2

公开(公告)日：2022-03-15

申请号：US16422095

申请日：2019-05-24

Applicant: International Business Machines Corporation

Inventor： Jeremy R. Fox ,  Kelley Anders ,  Liam S. Harpur ,  Jonathan D. Dunne

IPC: H04L29/06 ,  H04L29/08 ,  H04L12/707 ,  G06F40/205 ,  H04L65/403 ,  H04L67/50 ,  H04L65/1083 ,  H04L45/00

Abstract: Communication between a plurality of users on one or more media platforms is analyzed. A model of the communication that reflects trends of the communication is generated. Using the model, it is determined that a current communication between a first and second user of the media platform is relatively less efficient than a potential communication between the first user and a third user of the media platform. In response to determining that the current communication is relatively less efficient than the potential communication, the current communication is directed to the third person.

公开(公告)号：US11269812B2

公开(公告)日：2022-03-08

申请号：US16408716

申请日：2019-05-10

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Jeremy R. Fox ,  Kelley Anders ,  Liam S. Harpur ,  Jonathan D. Dunne

IPC: G06F16/176 ,  G06F3/14 ,  G06F40/205 ,  H04L67/01

Abstract: A method, computer system, and computer program product for collaborative document relations modeling are provided. The embodiment may include parsing, by a processor, a document corpus utilizing topic modeling and distance analysis techniques. The embodiment may also include deriving a collaborative document relational model to combine the results of the parsing into a matrix. The embodiment may further include grouping content of the parsed document corpus through document clustering utilizing the generated collaborative document relational model. The embodiment may also include displaying the grouped content as document clusters in a graphical user interface of a document management application.