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21.发明申请公开(公告)号：US20120257730A1
公开(公告)日：2012-10-11
申请号：US13527355
申请日：2012-06-19
IPC分类号： H04M1/64
CPC分类号： H04M3/493
摘要： Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems. The method includes receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request. The method includes determining, by the IVR directory service in response to the web services update request, updated directory information for the IVR system. The method includes updating the IVR system directory with the updated directory information for the IVR system. The method includes generating an updated voice mode user interface to reflect the updated IVR system directory with the updated directory information for the IVR system. The generating includes creating one more voice dialogs in accordance with the directory information, the one or more voice dialogs specifying a call flow defining the interaction between a caller and the IVR directory service.
摘要翻译： 一些示例实施例包括动态地发布多个交互式语音应答（IVR）系统的目录信息的方法。 该方法包括代表IVR系统之一的IVR目录服务接收web服务更新请求。 该方法包括响应于Web服务更新请求，通过IVR目录服务确定用于IVR系统的更新的目录信息。 该方法包括用IVR系统更新的目录信息更新IVR系统目录。 该方法包括生成更新的语音模式用户界面，以使用IVR系统的更新的目录信息来反映更新的IVR系统目录。 生成包括根据目录信息创建另外一个语音对话，所述一个或多个语音对话框指定定义呼叫者与IVR目录服务之间的交互的呼叫流程。
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22.发明授权Dynamically publishing directory information for a plurality of interactive voice response systems 有权动态地发布多个交互式语音应答系统的目录信息公开(公告)号：US08229081B2
公开(公告)日：2012-07-24
申请号：US12109214
申请日：2008-04-24
IPC分类号： H04M1/64
CPC分类号： H04M3/493
摘要： Methods, apparatus, and products are disclosed for dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems through an IVR directory service that include: providing a description of a web services publication interface for the IVR directory service; receiving, on behalf of one or more IVR systems, web services publication requests through the publication interface; determining, in response to the web services publication requests, directory information for each IVR system requesting publication; adding the directory information for each IVR system to an IVR system directory; generating a voice mode user interface to reflect the directory information for each IVR system added to the IVR system directory; and interacting, using the voice mode user interface, with a caller to identify a particular IVR system in dependence upon the IVR system directory and query information provided by the caller and to connect the caller with the identified IVR system.
摘要翻译： 公开了用于通过IVR目录服务动态地发布用于多个交互式语音响应（“IVR”）系统的目录信息的方法，装置和产品，其包括：提供用于IVR目录服务的Web服务发布界面的描述; 通过出版界面接收代表一个或多个IVR系统的Web服务发布请求; 响应于所述Web服务发布请求确定请求发布的每个IVR系统的目录信息; 将每个IVR系统的目录信息添加到IVR系统目录; 生成语音模式用户界面，以反映添加到IVR系统目录的每个IVR系统的目录信息; 并且使用语音模式用户界面与呼叫者进行交互，以根据IVR系统目录和由呼叫者提供的查询信息来识别特定的IVR系统，并将呼叫者连接到所识别的IVR系统。
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公开(公告)号：US20120123777A1
公开(公告)日：2012-05-17
申请号：US13358185
申请日：2012-01-25
IPC分类号： G10L15/20
CPC分类号： G10L21/0208 , G10L15/20
摘要： Methods, apparatus, and products are disclosed for adjusting a speech engine for a mobile computing device based on background noise, the mobile computing device operatively coupled to a microphone, that include: sampling, through the microphone, background noise for a plurality of operating environments in which the mobile computing device operates; generating, for each operating environment, a noise model in dependence upon the sampled background noise for that operating environment; and configuring the speech engine for the mobile computing device with the noise model for the operating environment in which the mobile computing device currently operates.
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公开(公告)号：US20110032845A1
公开(公告)日：2011-02-10
申请号：US12535923
申请日：2009-08-05
CPC分类号： H04L12/413 , G10L15/26 , G10L17/00
摘要： Multimodal teleconferencing including receiving, by a multimodal teleconferencing module, a speech utterance from one of a plurality of participants in the multimodal teleconference; identifying the participant making the speech utterance as a current speaker; retrieving, by the multimodal teleconferencing module from accounts for the current speaker, content for display to the current speaker; retrieving, by the multimodal teleconferencing module from accounts for the current speaker, content for display to one or more other participants in the multimodal teleconference; providing, by the multimodal teleconferencing module to a multimodal teleconferencing client for display to the current speaker, an identification of the speaker and the content retrieved for the speaker; and providing, by the multimodal teleconferencing module to one or more of multimodal teleconferencing clients for display to the other participants, an identification of the current speaker with the content retrieved for the one or more other participants in the multimodal teleconference.
摘要翻译： 多模式电话会议包括由多模式电话会议模块接收来自多模式电话会议中的多个参与者之一的演讲话语; 将作为演讲话语的参与者识别为当前的演讲者; 由多模式电话会议模块从当前说话者的帐户检索用于显示给当前说话者的内容; 由多模式电话会议模块从当前说话者的帐户中检索用于向多模式电话会议中的一个或多个其他参与者显示的内容; 由多模式电话会议模块向多模式电话会议客户端提供用于向当前扬声器显示的扬声器的标识和为扬声器检索的内容; 以及由所述多模式电话会议模块向一个或多个多模式电话会议客户端提供用于向所述其他参与者显示的当前说话者的识别，所述内容是为所述多模式电话会议中的所述一个或多个其他参与者检索的内容。
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公开(公告)号：US20100332234A1
公开(公告)日：2010-12-30
申请号：US12490443
申请日：2009-06-24
IPC分类号： G10L15/22
CPC分类号： G10L15/22 , G10L13/00 , H04M3/42204 , H04M2201/40
摘要： Dynamically extending the speech prompts of a multimodal application including receiving, by the prompt generation engine, a media file having a metadata container; retrieving, by the prompt generation engine from the metadata container, a speech prompt related to content stored in the media file for inclusion in the multimodal application; and modifying, by the prompt generation engine, the multimodal application to include the speech prompt.
摘要翻译： 动态地扩展多模式应用的语音提示，包括由提示产生引擎接收具有元数据容器的媒体文件; 由提示产生引擎从元数据容器检索与存储在媒体文件中的内容有关的语音提示，以便包含在多模式应用中; 并且由提示生成引擎修改多模式应用以包括语音提示。
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公开(公告)号：US20100299146A1
公开(公告)日：2010-11-25
申请号：US12468166
申请日：2009-05-19
IPC分类号： G10L15/08
CPC分类号： G10L15/22 , G10L15/187 , G10L15/19 , G10L2015/228
摘要： Improving speech capabilities of a multimodal application including receiving, by the multimodal browser, a media file having a metadata container; retrieving, by the multimodal browser, from the metadata container a speech artifact related to content stored in the media file for inclusion in the speech engine available to the multimodal browser; determining whether the speech artifact includes a grammar rule or a pronunciation rule; if the speech artifact includes a grammar rule, modifying, by the multimodal browser, the grammar of the speech engine to include the grammar rule; and if the speech artifact includes a pronunciation rule, modifying, by the multimodal browser, the lexicon of the speech engine to include the pronunciation rule.
摘要翻译： 改善多模式应用的语音能力，包括由多模式浏览器接收具有元数据容器的媒体文件; 由所述多模式浏览器从所述元数据容器检索与存储在所述媒体文件中的内容相关的语音伪像，以包括在所述多模式浏览器中可用的语音引擎中; 确定语音伪影是否包括语法规则或发音规则; 如果语音工件包括语法规则，则由多模式浏览器修改语音引擎的语法以包括语法规则; 并且如果语音伪影包括发音规则，则由多模式浏览器修改语音引擎的词典以包括发音规则。
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公开(公告)号：US08612230B2
公开(公告)日：2013-12-17
申请号：US11619209
申请日：2007-01-03
IPC分类号： G10L21/00
CPC分类号： H04M3/4938 , G10L15/193 , G10L15/26 , H04M2201/40 , H04M2203/105
摘要： Methods, apparatus, and computer program products are described for automatic speech recognition (‘ASR’) that include accepting by the multimodal application speech input and visual input for selecting or deselecting items in a selection list, the speech input enabled by a speech recognition grammar; providing, from the multimodal application to the grammar interpreter, the speech input and the speech recognition grammar; receiving, by the multimodal application from the grammar interpreter, interpretation results including matched words from the grammar that correspond to items in the selection list and a semantic interpretation token that specifies whether to select or deselect items in the selection list; and determining, by the multimodal application in dependence upon the value of the semantic interpretation token, whether to select or deselect items in the selection list that correspond to the matched words.
摘要翻译： 描述用于自动语音识别（“ASR”）的方法，装置和计算机程序产品，其包括通过多模式应用语音输入的接受和用于在选择列表中选择或取消选择项目的可视输入，由语音识别语法启用的语音输入 ; 从多模式应用程序提供语法解释器，语音输入和语音识别语法; 通过多模式应用从语法解释器接收包括对应于选择列表中的项目的语法的匹配词的解释结果以及指定是否选择或取消选择列表中的项目的语义解释令牌; 以及根据所述语义解释令牌的值由所述多模式应用程序确定是否选择或取消选择列表中对应于所述匹配词的项目。
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28.发明授权公开(公告)号：US07548977B2
公开(公告)日：2009-06-16
申请号：US11056493
申请日：2005-02-11
IPC分类号： G06F15/173
CPC分类号： G06F9/505 , G06F9/5055
摘要： A software method for allocating application tasks between a client and a server can include the step of detecting client-based computing resources for executing at least one application task. At least one indicator of the detected client-based computing resources can be conveyed to a remotely located application server, the application server can determine whether to allocate at least one application task to the client or to a server component based upon at least one indicator.
摘要翻译： 用于在客户机和服务器之间分配应用任务的软件方法可以包括检测基于客户机的计算资源以执行至少一个应用任务的步骤。 检测到的基于客户端的计算资源的至少一个指示符可以被传送到位于远程的应用服务器，所述应用服务器可以基于至少一个指示符来确定是否向客户端或服务器组件分配至少一个应用任务。
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29.发明申请METHOD AND ARRANGEMENT FOR MANAGING GRAMMAR OPTIONS IN A GRAPHICAL CALLFLOW BUILDER 有权用于管理图形呼叫建筑物中的灰度选项的方法和布置公开(公告)号：US20120209613A1
公开(公告)日：2012-08-16
申请号：US13344193
申请日：2012-01-05
IPC分类号： G10L11/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译： 语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出 如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果 单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。
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30.发明授权Adjusting music length to expected waiting time while caller is on hold 失效调用者处于暂停状态时，将音乐长度调整为预期的等待时间公开(公告)号：US08102987B2
公开(公告)日：2012-01-24
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译： 一种在呼叫者处于保持期间将音乐长度调整到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。
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