Abstract:
Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.
Abstract:
Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.
Abstract:
A method and system for capturing missed communications is provided. An enhanced real-time communication system receives a communication from an initiating participant for a receiving participant that is not available. The enhanced real-time communication system detects that the receiving participant missed the received communication from the initiating participant. Upon detecting that the receiving participant missed the communication, the enhanced real-time communication system stores the missed communication for later retrieval by the receiving participant.
Abstract:
Modality selection in establishing multimodal conversations is performed automatically based on contextual information in enhanced communication platforms. Automata in client machines determine how a client machine chooses one or more modalities of a conversation invite based on contextual information such as computing device environment, network environment, user presence state, and comparable factors. Executed automata automatically join the user to a selected modality of a conversation or reject one.
Abstract:
An example computing device creates a resource module that acquires resource information relating to resources of the computing device and acquire quality of experience information corresponding to a quality of audio, and creates a roster module that displays a participant list including resource information relating to resources of a plurality of other computing devices connected to the teleconference and display quality of experience information corresponding to a quality of audio a user of each of the plurality of other computing devices experiences when connected to the teleconference. The device also creates a policy module configured to evaluate the resource information and quality of experience information acquired by the client resource module against rules of a teleconference policy and implement actions based on a determination that the computing device is non-compliant with one or more of the rules of the teleconference policy to control quality of audio during the teleconference.
Abstract:
To provide a user with better experience of cooperation between an electronic business card processing program and a communication program when exchanging electronic business cards. Electronic business cards are stored in a DB server, which is one of storages for a communication program, as well as an electronic business card local file. Thus, even if a PC is a company's PC, for example, the electronic business cards can be viewed by accessing the DB server from another PC or the like outside an office. Further, the electronic business card processing program operates with the communication program as backend, however, the electronic business card processing program may not be installed on a PC in some cases. Even in such a case, the communication program alone can display received electronic business cards that are stored in the communication program local file on the screen of a display.
Abstract:
Architecture for extending a presence document into additional formats and protocols. An aggregator federates the presence document into a standardized schema that can be consumed at a standardized endpoint. The standardized schema can be a web feed that is interoperably consumed by a web feed consumer, for example, an RSS/Atom schema. Access of the presence document content is controlled based on a relationship between the user and a subscriber. Categories are specified for the presence document content, and access is controlled according to the categories. The specified categories can correspond to user authentication levels. The categories can include multiple syndicated channels corresponding to multiple subscriber access levels. In this way, levels of access are defined for various categories of availability information and activity information, based on the relationship of the user to the subscriber.
Abstract:
Subscribers and endpoints of enhanced multimodal communication systems are enabled to direct call requests and escalations during an existing conversation based on capabilities of endpoints. A list of communication mode/endpoint identifiers are exchanged when a conversation is established, enabling the endpoints to direct requests to for particular communication modes to endpoints capable of facilitating the communication mode at any point during the conversation. Additional capabilities/endpoints are added to the list through updates during the conversation.
Abstract:
In one embodiment, a user paired controller communication device may pair with a user paired server communication device. The user paired controller communication device may direct the user paired server communication device to execute a first mode communication session of a multimodal conversation, such as a voice session. The user paired controller communication may execute a second mode communication session of the multimodal conversation, such as an instant messaging session.
Abstract:
Communication requests added to a conversation are routed directly to a user without following the pre-configured routing rules for the user during a breakthrough period. The breakthrough period may last for the duration of the conversation or for some other period of time. A conversation may be initiated using any supported type of communication. For example, if a user initially sets up an IM conversation with a remote user, then when a voice call is made to the user from the remote user, the voice call is routed directly to the user without applying the routing rules that are configured for the user. Once the breakthrough period has elapsed, the routing rules become active again and are applied to communications received from the remote user that are directed to the user.