Centralized feedback service for performance of virtual assistant

    公开(公告)号:US11355098B1

    公开(公告)日:2022-06-07

    申请号:US16219382

    申请日:2018-12-13

    Abstract: This disclosure describes a feedback service that collects feedback for skills, or capabilities, of a virtual assistant that interacts with users, and associates the feedback with the appropriate skills. Virtual assistants interact with users via voice-enabled devices that are backed by voice-processing systems that support various skills of the virtual assistants. Due to large numbers of skills, users are unable to determine which skill is invoked during interactions with virtual assistants, and are thus unable to provide feedback for the skill. The techniques described herein include continuing a speech dialogue with a user after completion of an interaction, and requesting feedback regarding the interaction. Additionally, the techniques may include collecting contextual data for the interaction (e.g., dropped packets, latency caused by jitter, etc.). The feedback service can associate the feedback and contextual data with the particular skill used in the interaction to improve the functioning of the virtual assistant.

    Setting sharing options for files using a messaging client

    公开(公告)号:US10110522B1

    公开(公告)日:2018-10-23

    申请号:US14570850

    申请日:2014-12-15

    Abstract: Functionality is disclosed herein for setting sharing options for files using a messaging client. A message interface is displayed that allows a user to compose an electronic message. While the message is being composed, the user may specify sharing options for a file, or files, associated with the message. The sharing options may specify access settings used to identify the users that are allowed to access the file through a sharing service, feedback settings that are used to indicate when feedback is expected, and expiration settings that are used to indicate when sharing of the file expires. The sharing options are communicated from the messaging client to the sharing service. The sharing service may utilize the sharing options to control the manner in which the file, or files, is shared.

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