公开(公告)号：US10027803B2

公开(公告)日：2018-07-17

申请号：US14974292

申请日：2015-12-18

Applicant: AT&T MOBILITY II LLC ,  AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Jeffrey Krinsky ,  Jennifer Yates

IPC: H04M3/51 ,  H04M3/42 ,  H04M3/523

Abstract: A method includes determining, at a processor of an automated attendant system, whether a customer service representative is available to speak with a caller. The method also includes scheduling a call back time in response to a determination that the customer service representative is not available to speak with the caller. The call back time indicates a time where the customer service representative will call the caller. The method further includes providing the call back time to the caller and receiving an availability flag from the caller at the call back time. The availability flag indicates whether the caller is available to receive a call from the customer service representative. The method also includes providing a call back signal to the customer service representative based on the availability flag. The call back signal indicates to the customer service representative whether to call the caller at the call back time.

公开(公告)号：US20150148028A1

公开(公告)日：2015-05-28

申请号：US14088279

申请日：2013-11-22

Applicant: AT&T Mobility II LLC ,  AT&T Intellectual Property I, L.P.

Inventor： Zihui Ge ,  Mario Kosseifi ,  Matthew Osinski ,  He Yan ,  Jennifer Yates

IPC: H04W16/18 ,  H04W24/02

CPC classification number: H04W16/18 ,  H04W24/04

Abstract: A method, computer-readable storage device and apparatus for quantifying a total number of customers impacted by a cellular tower outage are disclosed. For example, the method monitors a plurality of cellular towers, detects a failure of one of the plurality of cellular towers, identifies a subset of the plurality of cellular towers that are included in an affected region, calculates a number of additional customers served by each one of the subset of the plurality of cellular towers that are included in the affected region due to the failure of the one cellular tower, and quantifies the total number of customers impacted by the failure of the one cellular tower by adding the number of additional customers served by the each one of the subset of the plurality of cellular towers that are included in the affected region.

Abstract translation: 公开了一种用于量化由蜂窝式塔架停机影响的客户总数的方法，计算机可读存储装置和装置。 例如，该方法监视多个蜂窝塔，检测多个蜂窝塔中的一个蜂窝塔的故障，识别包括在受影响区域中的多个蜂窝塔的子集，计算由每个蜂窝塔服务的多个另外的客户的数量 由于一个蜂窝塔的故障而被包括在受影响区域中的多个蜂窝塔的子集之一，并且通过添加一个蜂窝塔的数量来量化由一个蜂窝塔的故障所影响的总客户数 由受影响区域中包括的多个蜂窝塔的子集中的每一个服务。

公开(公告)号：US08984116B2

公开(公告)日：2015-03-17

申请号：US13868236

申请日：2013-04-23

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Zihui Ge ,  Ashley Flavel ,  Alexandre Gerber ,  Dan Pei ,  Hiren Shah ,  He Yan ,  Jennifer Yates

IPC: G06F15/173 ,  H04L12/26 ,  H04L12/24

CPC classification number: H04L43/0823 ,  H04L41/0609 ,  H04L41/0622 ,  H04L43/04 ,  H04L43/0864 ,  H04L43/16

Abstract: A technique for monitoring performance in a network uses passively monitored traffic data at the server access routers. The technique aggregates performance metrics into clusters according to a spatial hierarchy in the network, and then aggregates performance metrics within spatial clusters to form time series of temporal bins. Representative values from the temporal bins are then analyzed using an enhanced Holt-Winters exponential smoothing algorithm.

Abstract translation: 用于监视网络性能的技术使用被动监视的业务数据在服务器接入路由器。 该技术根据网络中的空间层次将性能指标聚合到集群中，然后聚合空间集群内的性能指标，形成时间序列的时间序列。 然后使用增强的Holt-Winters指数平滑算法来分析来自时段的代表值。

公开(公告)号：US08761601B2

公开(公告)日：2014-06-24

申请号：US13768287

申请日：2013-02-15

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Robert Duncan Doverspike ,  Rakesh Kumar Sinha ,  Peter D. Magill ,  Jennifer Yates

IPC: H04J14/02 ,  H04Q11/00

CPC classification number: H04Q11/0062 ,  H04J14/0291 ,  H04Q11/0071 ,  H04Q2011/0081

Abstract: Systems and methods are described that that dynamically configure high-speed data link lightpaths between access routers and backbone routers at geographically dispersed locations to reassign traffic when a backbone router fails or is removed from service. Embodiments reduce the quantity of backbone router ports used in dual backbone router-homed networks.

Abstract translation: 描述了系统和方法，其在接入路由器和地理上分散的位置处的骨干路由器之间动态地配置高速数据链路光路，以在骨干路由器故障或被从服务中移除时重新分配流量。 实现减少了在双主干路由器归属网络中使用的主干路由器端口的数量。

公开(公告)号：US20130163985A1

公开(公告)日：2013-06-27

申请号：US13768287

申请日：2013-02-15

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Robert Duncan Doverspike ,  Rakesh Kumar Sinha ,  Peter D. Magill ,  Jennifer Yates

IPC: H04B10/27

CPC classification number: H04Q11/0062 ,  H04J14/0291 ,  H04Q11/0071 ,  H04Q2011/0081

Abstract: Systems and methods are described that that dynamically configure high-speed data link lightpaths between access routers and backbone routers at geographically dispersed locations to reassign traffic when a backbone router fails or is removed from service. Embodiments reduce the quantity of backbone router ports used in dual backbone router-homed networks.

Abstract translation: 描述了系统和方法，其在接入路由器和地理上分散的位置处的骨干路由器之间动态地配置高速数据链路光路，以在骨干路由器故障或被从服务中移除时重新分配流量。 实现减少了在双主干路由器归属网络中使用的主干路由器端口的数量。