公开(公告)号：US20210035113A1

公开(公告)日：2021-02-04

申请号：US16526887

申请日：2019-07-30

Applicant: salesforce.com, inc.

Inventor： Santhosh Kumar Kuchoor ,  Orjan N. Kjellberg ,  Jonathan Rico Morales ,  Michael Macasek ,  Parvinder Ghotra ,  Nathan Hess ,  Vartika Vaish

IPC: G06Q30/00 ,  H04L12/58 ,  G06F16/903

Abstract: The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.

公开(公告)号：US20170104798A1

公开(公告)日：2017-04-13

申请号：US14879615

申请日：2015-10-09

Applicant: salesforce.com, inc.

Inventor： Santhosh Kumar Kuchoor

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L65/4076 ,  H04L65/1069 ,  H04L67/10 ,  H04L67/141 ,  H04L67/146

Abstract: Systems and methods for broadcasting events are provided. The system, for example, may include, but is not limited to, a communication system, a memory, and a processor. The processor may be configured to receive, from the communication system, a session identifier identifying a broadcast session and at least one application event corresponding to the broadcast session from a presenting electronic device, update a playback queue corresponding to the broadcast session stored in the memory based upon the received at least one application event, receive, from the communication system, a subscription request to the broadcast session from at least one subscribing electronic device, and transmit, via the communication system, a corresponding playback queue to each electronic device subscribed to the broadcast session, the playback queue including instructions to regenerate the application event within an application operating on the at least one subscribing electronic device.

公开(公告)号：US20150033148A1

公开(公告)日：2015-01-29

申请号：US14035497

申请日：2013-09-24

Applicant: SALESFORCE.COM, INC.

Inventor： Santhosh Kumar Kuchoor

IPC: H04L29/06 ,  G06F3/0481

CPC classification number: G06F3/1454 ,  G06F3/0481 ,  G06F3/0484 ,  G06F17/241 ,  G06Q10/101 ,  G09G2340/0407 ,  H04L12/1827 ,  H04L51/04 ,  H04L65/403 ,  H04N21/237 ,  H04N21/4782 ,  H04N21/4788 ,  H04N21/485

Abstract: A user engaged in an online chat session with one or more other users can start a screen sharing session with the other users without having to leave the context of the online chat session. In an implementation, a chat window for the chat session includes a screen sharing button. The screen sharing button can be clicked to start a screen sharing session with the other chat participants. A system generated message is displayed within the chat windows of the other chat participants inviting them to view the remote screen. Upon accepting the invite, a viewer is launched to show the information being displayed on the remote screen. A variety of enhanced features and functions are also presented in the context of screen sharing in an information networking environment.

Abstract translation: 与一个或多个其他用户进行在线聊天会话的用户可以开始与其他用户的屏幕共享会话，而不必离开在线聊天会话的上下文。 在实现中，用于聊天会话的聊天窗口包括屏幕共享按钮。 可以点击屏幕共享按钮开始与其他聊天参与者的屏幕共享会话。 在其他聊天参与者的聊天窗口中显示系统生成的消息，邀请他们查看远程屏幕。 接受邀请后，启动观众显示正在远程屏幕上显示的信息。 在信息网络环境中的屏幕共享的上下文中还提出了各种增强的特征和功能。

公开(公告)号：US20150032686A1

公开(公告)日：2015-01-29

申请号：US14035538

申请日：2013-09-24

Applicant: salesforce.com, inc.

Inventor： Santhosh Kumar Kuchoor

IPC: G06F17/30 ,  G06F17/24

CPC classification number: G06F3/1454 ,  G06F3/0481 ,  G06F3/0484 ,  G06F17/241 ,  G06Q10/101 ,  G09G2340/0407 ,  H04L12/1827 ,  H04L51/04 ,  H04L65/403 ,  H04N21/237 ,  H04N21/4782 ,  H04N21/4788 ,  H04N21/485

Abstract: A user engaged in an online chat session with one or more other users can start a screen sharing session with the other users without having to leave the context of the online chat session. In an implementation, a chat window for the chat session includes a screen sharing button. The screen sharing button can be clicked to start a screen sharing session with the other chat participants. A system generated message is displayed within the chat windows of the other chat participants inviting them to view the remote screen. Upon accepting the invite, a viewer is launched to show the information being displayed on the remote screen. A variety of enhanced features and functions are also presented in the context of screen sharing in an information networking environment.

Abstract translation: 与一个或多个其他用户进行在线聊天会话的用户可以开始与其他用户的屏幕共享会话，而不必离开在线聊天会话的上下文。 在实现中，用于聊天会话的聊天窗口包括屏幕共享按钮。 可以点击屏幕共享按钮开始与其他聊天参与者的屏幕共享会话。 在其他聊天参与者的聊天窗口中显示系统生成的消息，邀请他们查看远程屏幕。 接受邀请后，启动观众显示正在远程屏幕上显示的信息。 在信息网络环境中的屏幕共享的上下文中还提出了各种增强的特征和功能。

公开(公告)号：US20150025960A1

公开(公告)日：2015-01-22

申请号：US14035425

申请日：2013-09-24

Applicant: salesforce.com, inc.

Inventor： Ashok Gadamsetty ,  Santhosh Kumar Kuchoor

IPC: G06Q50/00 ,  G06Q30/02 ,  G06F17/30

CPC classification number: G06Q50/01 ,  G06F3/0482 ,  G06F16/178 ,  G06F16/9535 ,  G06Q10/101 ,  G06Q30/0269 ,  H04L51/046 ,  H04L51/32

Abstract: Systems, apparatus, and methods for implementing enterprise level social and business information networking are provided. Users can receive relevant information about a database system and its users at an appropriate time. Users can then use this relevant information to reduce errors and limit redundant efforts. For example, an update of a record in the database can be identified, and a story created automatically about the update and sent to the users that are following the record. Other events besides updating of records can also be tracked. A variety of enhanced features and functions are also presented in the context of an enterprise level social and business information networking environment.

Abstract translation: 提供了实施企业级社会和商业信息网络的系统，设备和方法。 用户可以在适当的时间接收有关数据库系统及其用户的相关信息。 然后，用户可以使用此相关信息来减少错误并限制冗余工作。 例如，可以识别数据库中记录的更新，并自动创建关于更新的故事，并将其发送给跟随记录的用户。 还可以跟踪除记录更新之外的其他事件。 在企业级社会和商业信息网络环境的背景下还提出了各种增强功能和功能。