公开(公告)号：US20190114354A1

公开(公告)日：2019-04-18

申请号：US15940448

申请日：2018-03-29

Applicant: salesforce.com, inc.

Inventor： Mehmet Gokmen Orun ,  David Angulo

IPC: G06F17/30

CPC classification number: G06F16/285 ,  G06F16/24578 ,  G06Q30/01

Abstract: A system receives entity data and other entity data, including an identification element and another identification element submitted by an entity for identifying the entity, and a contact element and another contact element submitted by the entity for contacting the entity, from the entity via a department and another department of an enterprise. The system generates scores for each of the contact element the other contact element, the scores being based on the contexts associated with the departments of the enterprise and the contact elements. The system stores an entity identifier cluster including the entity data. The system stores another entity cluster including the entity data and the other entity data, if a match exists between the contact element and the other contact element. The system outputs data stored by any entity identifier cluster that includes query-identified data, the output data being based on the scores.