公开(公告)号：US11386434B2

公开(公告)日：2022-07-12

申请号：US17249956

申请日：2021-03-19

Applicant: salesforce.com, inc.

Inventor： Chet Chauhan

IPC: G06Q30/00 ,  G06F16/95 ,  G06F16/958 ,  G06F16/9535 ,  H04L51/00 ,  H04L51/52 ,  G06Q30/02 ,  G06Q50/00 ,  H04L67/10

Abstract: Some embodiments comprise integrating information from a social network into a multi-tenant database system. A plurality of information from the social network is retrieved, using a processor and a network interface of a server computer in the multi-tenant database system, wherein the plurality of information is associated with a message transmitted using the social network. Metadata related to the transmitted message is generated, using the processor. A conversation object is generated, using the processor, based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message. The conversation object is then stored in an entity in the multi-tenant database system, using the processor of the server computer.