公开(公告)号：US08316092B2

公开(公告)日：2012-11-20

申请号：US12343693

申请日：2008-12-24

申请人： David J. Bowie ,  John F. Buford ,  Xiaolan Huang

发明人： David J. Bowie ,  John F. Buford ,  Xiaolan Huang

IPC分类号： G06F15/16 ,  G06F15/173

CPC分类号： G06Q10/107 ,  G02B5/32 ,  G02F1/133504 ,  G02F1/133553 ,  G02F1/1336 ,  G02F1/133615 ,  G02F2001/133567 ,  G02F2001/133618 ,  G02F2001/133626 ,  G03H1/0408

摘要： A system and method for automatically processing and responding to large volumes of customer requests regarding Unsolicited Commercial Email (UCE) and other service disruptions. The process combines manual and automated steps, and includes routing, filtering, aggregating, validating, ticketing, custom and automated responses, tracking, analyzing, and closing each validated request. The process can be used by the Customer Support Center (CSC) of the Internet Service Provider (ISP) to insure that all complaints are handled successfully, that promotion of complaints is done correctly, that legal aspects of certain criminal or fraud related incidents are handled correctly, and that portions of the processing of complaints are handled automatically.

摘要翻译： 一种用于自动处理和响应关于非请求商业电子邮件（UCE）和其他服务中断的大量客户请求的系统和方法。 该过程结合了手动和自动化步骤，包括路由，过滤，聚合，验证，票务，自定义和自动化响应，跟踪，分析和关闭每个经过验证的请求。 该过程可以由互联网服务提供商（ISP）的客户支持中心（CSC）使用，以确保所有投诉得到成功处理，宣传投诉正确进行，涉及某些犯罪或欺诈相关事件的法律方面得到处理 正确地处理投诉的一部分，并自动处理。

公开(公告)号：US20110093599A1

公开(公告)日：2011-04-21

申请号：US12836938

申请日：2010-07-15

申请人： Alan Edward Baratz ,  Anthony Frank Bartolo ,  Jayesh Govindarajan ,  Anwar A. Siddiqui ,  John F. Buford ,  Vyankatesh Balaji Deshpande

发明人： Alan Edward Baratz ,  Anthony Frank Bartolo ,  Jayesh Govindarajan ,  Anwar A. Siddiqui ,  John F. Buford ,  Vyankatesh Balaji Deshpande

IPC分类号： G06F15/16

CPC分类号： H04L67/104 ,  H04L29/12094 ,  H04L29/12122 ,  H04L61/1529 ,  H04L61/1547 ,  H04L65/104 ,  H04L65/1069 ,  H04L65/1096 ,  H04L67/306 ,  H04M3/42042 ,  H04M7/0063

摘要： A method of operating a communication system comprises registering a plurality of communication devices with a peer-to-peer network as a plurality of enterprise nodes using a plurality of network handles that identify positions in an enterprise hierarchy. The method further comprises receiving a request to establish a session with a participant node and an enterprise node of the plurality of enterprise nodes using a first network handle of the plurality of network handles that identifies a first position in the enterprise hierarchy. In response to the request, the method provides identifying a routing identifier associated with the enterprise node and exchanging user communications for the session with a communication device of the plurality of communication devices registered as the enterprise node using the routing identifier.

摘要翻译： 操作通信系统的方法包括使用识别企业层级中的位置的多个网络句柄将多个通信设备与对等网络注册为多个企业节点。 该方法还包括使用识别企业层级中的第一位置的多个网络句柄中的第一网络句柄来接收与多个企业节点中的参与者节点和企业节点建立会话的请求。 响应于该请求，该方法提供识别与企业节点相关联的路由标识符，并且使用路由标识符与注册为企业节点的多个通信设备的通信设备交换与会话的用户通信。

公开(公告)号：US10681121B2

公开(公告)日：2020-06-09

申请号：US13381270

申请日：2010-10-20

申请人： Alan Edward Baratz ,  John F. Buford ,  Anthony Frank Bartolo ,  Jayesh Govindarajan ,  Anwar A. Siddiqui ,  Vyankatesh Balaji Deshpande

发明人： Alan Edward Baratz ,  John F. Buford ,  Anthony Frank Bartolo ,  Jayesh Govindarajan ,  Anwar A. Siddiqui ,  Vyankatesh Balaji Deshpande

IPC分类号： H04L29/08 ,  H04L29/12 ,  H04M3/42 ,  H04L29/06 ,  H04M7/00

摘要： A method is employed in association with a communication session over a peer-to-peer network between a first node associated with a first session participant and a second node associated with a second session participant. In the method, identification information identifying the second session participant is received. Profile information descriptive of the second session participant is gathered using the identification information. The communication session is conducted using the profile information descriptive of the second session participant.

公开(公告)号：US07493366B1

公开(公告)日：2009-02-17

申请号：US09797405

申请日：2001-03-01

申请人： David J. Bowie ,  John F. Buford ,  Xiaolan Huang

发明人： David J. Bowie ,  John F. Buford ,  Xiaolan Huang

IPC分类号： G06F15/16 ,  G06F15/173

CPC分类号： G06Q10/107 ,  G02B5/32 ,  G02F1/133504 ,  G02F1/133553 ,  G02F1/1336 ,  G02F1/133615 ,  G02F2001/133567 ,  G02F2001/133618 ,  G02F2001/133626 ,  G03H1/0408

摘要： A system and method for automatically processing and responding to large volumes of customer requests regarding Unsolicited Commercial Email (UCE) and other service disruptions. The process combines manual and automated steps, and includes routing, filtering, aggregating, validating, ticketing, custom and automated responses, tracking, analyzing, and closing each validated request. The process can be used by the Customer Support Center (CSC) of the Internet Service Provider (ISP) to insure that all complaints are handled successfully, that promotion of complaints is done correctly, that legal aspects of certain criminal or fraud related incidents are handled correctly, and that portions of the processing of complaints are handled automatically.

摘要翻译： 一种用于自动处理和响应关于非请求商业电子邮件（UCE）和其他服务中断的大量客户请求的系统和方法。 该过程结合了手动和自动化步骤，包括路由，过滤，聚合，验证，票务，自定义和自动化响应，跟踪，分析和关闭每个经过验证的请求。 该过程可以由互联网服务提供商（ISP）的客户支持中心（CSC）使用，以确保所有投诉得到成功处理，宣传投诉正确进行，涉及某些犯罪或欺诈相关事件的法律方面得到处理 正确地处理投诉的一部分，并自动处理。

公开(公告)号：US07103599B2

公开(公告)日：2006-09-05

申请号：US09941105

申请日：2001-08-28

申请人： John F. Buford ,  Xiaolan Huang

发明人： John F. Buford ,  Xiaolan Huang

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06Q10/107

摘要： A system and method for automatically processing and responding to large volumes of customer complaints regarding Unsolicited Commercial Email (UCE) and other service disruptions. The complaints include one or more electronic mail (email) documents, each email document including a header and body portion. The process parses the header and body portions from each email document, normalizes the header and body portion by stripping unwanted characters, and extracts specific information relating to the email document from the source of the complaint. The extracted information can be input to a database that can be accessed by the Customer Support Center (CSC) of the Internet Service Provider (ISP).

公开(公告)号：US5721585A

公开(公告)日：1998-02-24

申请号：US695078

申请日：1996-08-08

申请人： Jeffrey D. Keast ,  John F. Buford

发明人： Jeffrey D. Keast ,  John F. Buford

IPC分类号： G02B13/06 ,  G02B27/64 ,  G09B9/32 ,  H04N13/02 ,  H04N13/00

CPC分类号： H04N5/23238 ,  G02B13/06 ,  G02B27/642 ,  G09B9/326 ,  G02B5/04 ,  G02B5/08

摘要： A system performing capture and display of both still and real-time motion picture panoramic images comprised of 360 degrees in azimuth and .+-.180 degrees in declination for a virtual spherical field of view wherein image capture is achieved via a horizontally scanned vertical slit image passing through a fish-eye lens, mirrors, and prisms rotated under servo motion control onto a stationary line-scan sensor to build up a continuous two dimensional image. A host computer system monitors a position encoder on the optical head, sends motion commands to the servo controller, controls sampling rate and integration time for the line-scan sensor, and does image data processing, encoding, and storage. Additional mechanisms in the optical head permit optical and solid-state image magnification, selective field of view and sub-sampling of pixel data, optical horizon shifting, and streak and slit-scan camera effects. Image display is possible either through various methods of mapping the spherical image to a conventional flat display, or using the same optical head to project the image onto the interior of a spherical screen. Synchronous image scanning and projection from a single optical head is accommodated. Variations on the optical head includes options for stereoscopic imagery and miniaturized optics. Designs permitting both adaptive and interactive control of image capture and display are presented.

摘要翻译： 执行拍摄和显示静止和实时运动图像全景图像的系统，其包括360度的方位角，并且对于虚拟的球面视场为偏角为+/- 180度，其中通过水平扫描的垂直狭缝图像实现图像捕获 通过在伺服运动控制下旋转的鱼眼镜头，镜子和棱镜到固定线扫描传感器上以建立连续的二维图像。 主机系统监控光头上的位置编码器，向伺服控制器发送运动命令，控制线扫描传感器的采样率和积分时间，并进行图像数据处理，编码和存储。 光学头中的附加机构允许光学和固态图像放大，像素数据的选择性视场和次采样，光学水平位移以及条纹和狭缝扫描相机效应。 图像显示可以通过将球形图像映射到常规平面显示器的各种方法，或者使用相同的光学头将图像投影到球形屏幕的内部。 容纳来自单个光学头的同步图像扫描和投影。 光头上的变化包括用于立体图像和小型化光学的选项。 介绍了允许图像捕获和显示的自适应和交互控制的设计。