TROUBLESHOOTING METHOD, APPARATUS, AND SYSTEM

    公开(公告)号:US20170289863A1

    公开(公告)日:2017-10-05

    申请号:US15629544

    申请日:2017-06-21

    Abstract: A troubleshooting method, apparatus, and system are provided, by which continuity of a voice service can be ensured and user experience can be improved. The method includes: receiving, by a second SCC AS after a first service centralization and continuity application server SCC AS becomes faulty, an identity that is of an access transfer control function ATCF device accessed by user equipment and that is sent by a home subscriber server HSS, where the second SCC AS is determined by a call session control function CSCF device after the CSCF device detects that the first SCC AS becomes faulty; sending an identity of the second SCC AS to the ATCF device according to the identity of the ATCF device; and receiving, by the second SCC AS, a handover request that is sent by the ATCF device according to the identity of the second SCC AS.

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