公开(公告)号：US20140270144A1

公开(公告)日：2014-09-18

申请号：US13846243

申请日：2013-03-18

Applicant: AVAYA INC.

Inventor： Jon Bentley ,  Mark Fletcher ,  Joseph L. Hall ,  Avram Levi ,  Paul Roller Michaelis ,  Heinz Teutsch

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  H04M2203/2061 ,  H04M2242/04

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract translation: 披露了公共安全应急点（PSAP）。 PSAP被配置为能够检测语言偏好，能力或不能力，并且基于这种检测，协助PSAP代理协助PSAP呼叫者。 PSAP可以附加地或替代地利用语言信息的检测来帮助决定将PSAP呼叫者路由或重新路由到适当的PSAP资源。