公开(公告)号：US20140215502A1

公开(公告)日：2014-07-31

申请号：US14230979

申请日：2014-03-31

Applicant: AT&T Intellectual Property I, LP

Inventor： Bernard Ku ,  Arshad Khan ,  Niral Sheth

IPC: H04N21/4788 ,  H04N21/2543

CPC classification number: H04N21/26225 ,  G06Q10/06 ,  H04N21/2393 ,  H04N21/254 ,  H04N21/2543 ,  H04N21/44231 ,  H04N21/4425 ,  H04N21/458 ,  H04N21/472 ,  H04N21/478 ,  H04N21/4784 ,  H04N21/4788

Abstract: A system that incorporates teachings of the present disclosure may include, for example, system having a controller to receive from a set-top box (STB) a request for assistance, identify a subscriber account associated with the STB, identify from the subscriber account a subscription grade, select one of a plurality of subscriber support services according to the subscriber grade, and establish communications between the STB and the selected subscriber support service. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如具有控制器的系统，该控制器从机顶盒（STB）接收请求协助，识别与STB相关联的用户帐户，从订户帐户识别 订阅等级，根据用户等级选择多个用户支持服务之一，并建立STB与所选择的用户支持服务之间的通信。 公开了其他实施例。